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I am facing same prb. Customer care is worse not able to solve the prb.
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i have a sony ericsson g700 and ia had configure all gprs setting but i am not able to access internet moreover i tried customer care no. ( wo kabhi lagta hi nahi hai lol)
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Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001