[Resolved]  Citi Bank Billing — the never sleeps concept

I received a letter from the Citibank Mass Mailing Centre. Payment Processing Unit No 738, 4th floor. Khivraj Mansion. Anna Salai. Chennai 600 002 regarding my payment vide my cheque no ****** advising me to contact my bankers to release a draft to the said office. The agent was offered cash but preferred a cheque. When cheques are issued the process takes as much time as the bank takes. This happens even in citibank. Moreover I am being billed against a card that I have neither received nor operated. I did take a loan from the bank. I have not been receiving my monthly statements on time and I get the idea that this is being done on purpose to make me pay the late payment charges. May I request the authorities to investigate the matter and grant me a reversal of charges. For more than six months I have been paying my EMI + late payment charges + Rs 300 for a duplicate bill. The balance amount due against the loan taken will be paid in accordance with the EMI fixed by the bank. No extra charges will be paid in future.