Citibank — BAD service

Address:

Hyderabad, Andhra Pradesh

HI,

Few weeks back i have sent an email to the CITI bank service id for knowing the procedure for creating online passwords and i have requested them to callback on the registered no.

I have received an email with the standard procedure, with out undersatnding the query. Again i have sent an email requesting them to callback. Citi bank has not reverted and they have sent an email after three days with the standard template.

Then i have addressed to their Grievance id and have got the call after 7 days. When i have questioned them, interim email states the query will be actioned and replied with in 3 working days. Why such a delay in actioning on the email.

they simply said i apologise for not actioning on the email; i have told them if i have do not pay the payment on time and say i apoligise for the delay. Bank will not waive off the late payment charges.
they have told me, bank will not waive the charges and those charges are applicable as per bank norms.

then i have requested them to arrange a callback form the senior manager. till date i have not received a callback from the bank. ITs almost 15days.


Kindly look in to the matter and take a proper action on the bank so that other customer woould not face this kind of service

i need a compensation for giving me the mental torcher and making me sick.

Regards
Vinay
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