[Resolved]  Citibank — Non clearing the policy of terms and deducting the charges without knowledge.Now not willing to meet in person despite repeated phone calls.

I have got a home loan (Loan no 119610) running since 2005 with this bank.It was a home saver loan in which a 0 balance current account was opened in parallel.I was told to trf the funds in this account every month which I was doing .In the course of time the rate of int went up from 8.75 to 11.25 but my instalment remained the same.Then in the month of Nov 2007 I delayed the deposit in account and I deposited 8000 on 28 Nov and 9000 on 29 Nov which I should have deposited by 15 Nov.But instead of treating this deposit as an instt for Nov the bank took this amount as towards OD account which I am not clear.Then I deposited instt for Dec in cash and their executive took it.I was given a receipt and this instt for Dec was set off against the instt of Nov .Thus by this way even now I am back by 1 month instt although I have deposited for every month.There is no hearing anywhere and I am still not clear where the instt has been adjusted to.I wanted to personally visit the branch but they dont want to entertain me on this .Now they have ruined my image in the credit market and I am not able to borrow the other loan.I want a strict action to be taken against them.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Citibank — Policy given without request

I have this card from Citibank on which they have given me a "Good Health Policy" without any request from my side. After a few months they levied charges on that. And then on they kept leving service tax and latepayment fee every month. This is happening since 2005. I have sent then couple of registered posts to their post box no. telling them the issue and that I am beign asked to pay all this amount without my using the card even once.
I have this card which has never been used and has so much amount attched to it. I don't know how to close this whole thing with all the money waived off. Please help.

Thanks
The same this has happened with me.I am going to consumer court for the same.
Dear Citi bank officer,

I have been a citi bank credit card holder during[protected]. I had paid all my dues during my association spanning over 4 years. My statments can be reviewed .

I write to bring to you that the credit card relationship that was severed with citi bank in 2005 merely for levying a meagre Rs 175/-, penal charges for non payment of dues in time during 2003.I had a requested for a reversal humbly, citing the facts that the statment was not received by me in time hence the resultant delay.
Those were the days, when system of telecalling/ internet banking was not very popular.

I did not get a resolve from a bank that Claims "it never sleep."

Finally after harrassing calls, repeated request for reversal during[protected], I stopped using my card as a protest wef 5/2005 and paid my last purchsase thate were megre Rs.47/-. A relationship with a banker who does not vallue the integrtity (for mere Rs 175/) of a client that who has enjoyed a credit worthy relationship running into lakhs, was to end and it did in 2005.I have even prepared the break of the cahrges and by purchases that have been debited to my account during[protected]. I had even requested one of the caller agents that the breakup of my sttament of account could be provided to them which will show that these charges have been mistakenly leveied on my account and are nothing but the build up on interest thereon. Only way to resolve would be to reverse it. Seems this is a good case of mountain out of molehill.

During[protected] I received umpteen harassing calls.Statments that are just churning our figures day in day out without somebody bothering to look at the fine print of the base of these figures.

I have been away from India for past many years.

The amount was at continuesI gather that the outstanding amount per these statements that now show figure in thousands keep being mailed to me randomly.

I just once again request someone to look into the facts of the case, and look at my sttaments during my association and after it has been severed to resolve this issue once and for all.


Thanks.
Seema Khanna Ahluwalia

I am order Jaipuri Razai

I m order jaipuri Razai but I m not interested plz refund my money in wallet I m all ready return requested

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citibank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    1860
    Pending
    0
    Resolved
    670
    Citibank Phone
    +91 240 663 4653
    +91 79 2640 4653
    +91 79 2642 2484
    Citibank Address
    Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai, Tamil Nadu, India - 600002
    View all Citibank contact information