[Resolved] Citibank Credit Card — Wrong Billing practice | |
Hi, I am holding a citibank visa card ****4023.Few Months back I make a full payment to citibank against my outstanding and it was dropped in their drop box.I was astonished to note that though I put well before the due date, they did not collect it from the drop box in time and as a result I was fined with a late payment charges in my next month bill. Since it was not my fault, I did not pay that late payment while the other charges due have been paid by me after deducting the late payment fees. After that since I have not done any transaction in this card, I didnot make any payment. But since I didinot pay the late payment fee in my earlier statement, every month they are agreegating it and adding another late payment with it. I am really surprised how they can charge me for a fault with their system itself. Best Regards, ASOK DE Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Its your duty to check whether your payment has been passed thru cheque on time, you should have called immediately seeing the late payment fee to the customer care and informed of the cheque date you mentioned on it and it had been delayed by the bank and it has to be reversed
Reply
Citibank Credit Card. — Wrong Billing.
Dear Sirs,I am holder of Citibusiness Credit Card No. [protected].
In the Statement dated 19.02.2009 as against a claim of Rs.7054.36, I had remitted Rs.6535/- being my actual due as on that date against my card usage.I had infact refused to pay the Late payament fee as well as Service Tax, but included the sum of Rs.1430.16 being the dues for the month of January (shown as previous Dues in the statement dated 19.02.2009 for which I have not received any statement from your end till February, 2009 end and stopped using the Credit Card being disappointed that I am being penalised for no fault of mine. In fact if my payment details are scrutinized, I have remitted my full dues every month, eversince I awailed the Credit Card.
Now I received statement dated 21.05.2009 again claiming interest, Late payment Fee and Service tax in all totalling to Rs.1293.23 which in order to avoid any further disputes, I have paid Rs.1294/- vide cheque no.587873 dated 23.05.2009 which has since been paid by my Bankers.
I REQUEST THAT THE LATE PAYMENT FEES AND SERVICE TAXES COLLECTED TILL NOW BE REVERSED.
Please also let me know as to how I can redeem 4455 Reward Points in my favour on my card.
In the meanwhile, kindly note, I will not be using the Credit Card till such time I hear favourably from your end.
Thanking you in anticipation,
Sincerely,
Ramadurai Manian,
6-3-1201, Kundan Bagh, (Behinbd Chinmaya MIssion Compound)Begumpet, Hyderabad-500 016. A.P.
Cell:[protected], Landphones:[protected] / 23403468
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