[Resolved] Citibank Credit Card — Third Party Disclosure and Harrassing Calls

[Resolved] Citibank Credit Card — Third Party Disclosure and Harrassing Calls

A Amit kumar from Mumbai, Maharashtra

Hi, My name is Amit Kumar residing in New Delhi. I'am currently using a Citibank Credit Card since last couple of years and have never faced any problem. Since last few months I was unable to pay any amount to Citibank because of some financial problem and because of the same reason Citibank forwarded my account to some collection agency. I know this as I was continuesly getting calls from one of the Citibank Collection Agency located in Mathura Road. I sent a letter to Citibank's head office in chennai through my lawyer requesting to cease all collection activities through phone and comunicate me via e-mails or mails however I kept getting calls at my landline and cell phone even after I kept advising them to speak with my lawyer but they never stop. It was when I split with my lawyer I realized the fact that now I will not be able to stop calls comming from collection agency. Even today I'am continuesly getting calls though I have promised them that I will be making a good payment on my account before the end of this month. Inspite of appreciating and stop calling at my house one of the collection agency representative hired by Citibank disclose the outstanding balance to my father and created a big mess in my family. My parents are physically handicapped and has now stopped talking to me after that one call happened at my place. As this affected my relation with my parents I immediately called Citibank and explained them everything how the agency they have hired to recover money from their customer is violating laws as this might spoil their reputation in the market. The representative assured me that I will not be getting calls at my place however the very next day I again started getting calls and the collection agency kept harassing my parents. I requested the Citibank representative that if they want to call me 100 times that is fine however harassing my parents by maing calls again and again need to be stopped. I requested Citibank to take an immediate action against their collection agency who harrasses card holder (Ist party) relatives and family, disclose information and create tensions in their family. In short I would like to notify two things mentioned below:- >> The collection agency never bothered to stop the calls even after they receieve a legel request through my lawyer to cease collection activities via phone. >> The collection agency represenatative disclose the outstanding balance to my father which has badly affected my relationship with him and has also created tension in the family. >>Also, the collection agency who is calling me their contact number might be[protected]. >>Also, their company name might be TCS E-Serve located at Mohan Cooperative. Industrial estate Mathura Road -110044, why I'am not sure as their representative did not provide me any clear details and location about their company. Kindly get this in the attention of higher authorities on Citibank and would appreciate if I get a justice on this.. Thanks and Regards, Amit Kumar Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Anilkumar Balan

Citibank Credit Card — Harrassing Phone Calls

I am Anilkumar Balan having CITI Bank Credit cards.
Am having an outstanding amt of Rs.20000/- with Citi Bank. However, regularly paying the minimum due amount on time, before the due date. Eventhough, am regularly getting phone call every day 2 to 5 times on my cell from Citi Bank Call Centre # [protected], which is really harassing me. They even call my residence number, which is my family is using.

This is repeatedly happening since last few weeks.
They even call 10-15 days before the due date asking for the payment details...

Sir, I request you to kindly help me to get out of this phone calls

santosh

from Mumbai, Maharashtra

what has happend next
let me know
regds

seema khanna ahluwalia

Dear Citi bank officer,

I have been a citi bank credit card holder during[protected]. I had paid all my dues during my association with citi bank spanning over 4 years
.
I write to bring to you the credit card relationship that was severed with citi bank in 2005 merely for levying a meagre Rs 175/- penal charges for non payment of dues in time.I had a requested for a reversal humbly, citing the facts that the statment was not received by me in time hence the resultant delay.
Those were the days, when system of telecalling/ internet banking was not very popular.

I did not get a resolve from a bank that Claims "it never sleep."
I paid used my card as a protest wef 5/2005 and paid my last purchsase thate were megre Rs.47/-. A relationship with a banker who does not vallue the integrtity (for mere Rs 175/) of a client that who has enjoyed a credit worthy relationship running into lakhs, was to end and it did in 2005.

During[protected]Ei received umpteen harassing calls.Statments that are just churning our figures day in day out without somebody bothering to look at the fine print of the base of these figures. I have been away from India for past many years. I Gather that the outstanding amount per these statements that now show figure in thousands keep being mailed to me randomly.I had even requested one of the caller agents that the breakup of my sttament of account could be provided to them which will show that these charges have been mistakenly leveied on my account and are nothing but the build up on interest thereon. Only way to resolve would be to reverse it. Seems this is a good case of mountain out of molehill.

I just once again request someone to look into the facts of the case, and look at my sttaments during my association and after it has been severed to resolve this issue once and for all.

Thanks.
Seema Khanna Ahluwalia