[Resolved]  Citibank Credit Card — mental harrassment through telecalling

i am using citibank credit card for more than three years and my payment is always before time.

Recently i received a communication from citibank that they, without my concent, have reduced my credit limit from 60, 000 to 30, 000.

that was not all suddenly they called me up and said that I have overspend on my credit card by Rs. 4000 therefore i need to make an immidiate payment. when I asked them how you have allowed me to spend more they said that it is their mistake.

Than started a painful (real pain in the neck and everywhere else) process of telecallers. i am receiving a call every day from the telecallers. first call came around 15th of July where i spent half an hour explaining that it is not my mistake of overspending, as I never asked for an uplift. therefore why should I make a payment immediately I will only pay on the due date. the executive told me that yes my due date is 6th of August and I should make a payment before that. He also confirmed that there would not be another call for the same. I clearly communicated that I will make the payment before 6th so please dont call me before 4th. he agreed for the same.

To my ultimate angre the very next day I got a call again and this time the telecaller was also very rude, I completely lost my tempre and asked her to put me up with her senior. she did that and her senior looked at my record and said that yes you can make the payment before 6th and now nobody will call you before 4th august. that call has eaten away my complete one business hour.

despite the confirmation, next days I was on tour and constantly getting calls everyday from citibank. i recognised the number so I stopped picking up.

My patient really gone for a toss when once again I got a call today (30/07/09) from citibank for the same and the caller was again not pleasent. i immediately asked him to put me on to his senior which he did and when I spoke with the senior and again the senior confirmed that there is an update in the system that nobody should call you before 4th and she apologiesd for the same.

but i completely and thoughroly pissed off by their calling me everyday I desperately need advice as to how and to whom i should complaint so that these things can be stopped.

somebody pls help.