Citibank / Credit Card — fraud transaction

Address:

Coimbatore, Tamil Nadu

Dear Sir,

I am Ancil A.Nunez from Coimbatore, Citi Bank Card Holder, 2 days back I received my Citibank Statement Dt.13.11.11. I was shocked to see my bill of outstanding Rs.1,20,866.32. Previous month balance was Rs.86,224.12. While going through the statement details I came to see that many international transaction around Rs.47,000/ and credited with U.S.Dollar Domestic transaction of Rs.7,334.55 is done. My transaction for this period is petrol for Rs.350/- from SRI. Nivi Agency, I O C Dealer & payment done for Rs.10,000/-.

Meanwhile my mobile phone was also under repair, only incoming was working, no SMS or other functions. So I was unable to get the messages.
It was a new phone NOKIA product.

Only after 22nd October while sweeping for purchasing petrol, it was not working, it was showing no fund, since I was busy with my work, I couln't contact customer care centre. Meanwhile I was using other bank card. In my statement the phone No & also the E- mail is wrong. My Phone No is [protected] which I was using for past 15 years,but in statement the phone No:is [protected]. I also wanted to know from where this phone no & also wrong E-mail has come.

Soon afer getting my bill I contacted Customer care, I explained my card details, they were trying to connect section Manager, but since he was busy, for 2 days I didn't get him. Yesterday I went to Citibank Coimbatore, TRISTAR building, the reception told any issue u have to contact Customer care only.

What shall I do next ? Should I go to Police Commissioner Office & complain Or else will you sort out this problem. Some how I am not going to pay this international payment with interest.

Awaiting for your positive reply at the earliest.

ANCIL A.NUNEZ