[Resolved]  Citibank India — Revert of Diposited amount for Suvidha A/c [protected]

Dear Sir,

I have deposited the Rs 15, 000/- at DLF Square, Gurgaon ATM center on 4/4/2009 for Suvidha account No [protected] in the afternoon.
The deposited amount credited into my Suvidha account and the same amount was available into my account on 9/4/2009.
But on 11/4/2009 the deposited amount was debited by the Citibank without any information.

I have lodged the complaints with the citibank customer care for the above issue.
Preliminary result for the same was that "The envelop doesn’t found in ATM machine for the account [protected] with 1000*15 = Rs 15, 000".

I have few questions regarding this.
1. If the envelop doesn’t found then how the amount was available for withdrawal on 9/4/2009.
2. The action is taken after the seven days for debiting, So something has done intentionally or with proper planning?
3. I am sure about the Rs 15, 000/- deposit, so can you look forward to see the recoding captured at the DLF Square ATM center on 4/4/2009.
4. I am running through the painful situation, so can you take this issue on high priority and let me know the progress in the same.

Thanks in advance.

Sachin Ramesh Chaudhary
Citibank Suvidha A/C [protected].
Cell No: Available with Citibank.