Citibank India — ATM card Issue - 550 rupees deducted

Address:

Hyderabad, Andhra Pradesh

I (Yerramalli Aravind Kumar) working for Infinite Software Solutions have been using a Citibank Suvidha Account for more than five years. Debit Card Number [protected].

I felt proud to have a citibank account but now i am very unhappy with the kind of service provided by you people.

Below are my queries:
For speaking to a phone Banking Officer it takes more than 7 minutes. I am least bothered to listen about my credit balance and my withdrawl balance but still i am forced to listen.
When the Citi bank officer speaks to me he is very confusing.
The major query is initially when i took this account you people told me that it is a ANNUAL FREE ACCOUNT and no hidden charges then how can you people charge 550 rupees for issuing a new card.
For my friends who bear a similar Citibank account no charges have been deducted.

I always thought i was a privilaged customer of CITIBANK. This is the most pathetic service. If this is the case then i am going to change my salaried account to other bank.

I request the bank to credit the money deducted back to my account.

Prioritise this issue.