Citibank Complaints & Reviews

I Have applied personal loan through online, the executive has come and collect the document from me.
I got a mail from citi bank for your application is being processed. after two days i called to the processing centre they are saying sorry to inform you, your loan application is rejected due to you are not got score of 750 points.
what is the meaning of collecting documents ?
I think CITI bank are playing game with us for just getting application and not processing any loan.
I'm a suvitha account holder alos, even i didn't get the loan.

I'm totally unhappy with CITI bank performance.

S.Swamy
Bangalore

dear sir,
my father has taken loan from citifinancial and unfortunately he lost his job and could not pay a few installments for the same. after several requests they agreed for a settlement. the settlement letter states that we should pay the money in six installments. we paid the first installment regularly and after that we started receiving threatening calls from a female recovery agent called VAISHNAVI (contact no.[protected]).
she uses abusive language every time she calls and she calls up my father's office and abuses his colleges.my father is a heart patient and every time the female calls he suffers from low blood pressure.
yesterday when i received the call she started abusing me in foul language. we are really very much harassed because of such a behavior. we will not make any further payments until any action is taken against this female.Also i would request to make this female touch my father's feet and apologize for making threatening calls.

my loan acc no is 14801193

Hi Sir/Madam


I would like to make a formal complaint against Sandeep Sharma from citibank for rude behaviour on the phone with me and my mother. The tone in which he interacts is completely unacceptable. If this has to do with my account the interaction should be with me and not anyone else. Your complete organisation lacks the knowledge of DPA (Data Protection Act) and telephone etiquettes.

DPA is not only sharing someone’s personal information with someone else however it is also asking questions about that person from someone else who is not responsible. My major concern is the rude and appalling manner in which Sandeep interacts. Constant over talking, a very negative tone, sarcastic use of words.

In future I would like to interact with associates like Sandeep Sharma or Reshma Shetty (FYI..Who was not any better) and any further interaction happens with me directly and NOT WITH ANY ONE Else.

I hope this email is taken with some level of seriousness unlike another helpless customer’s letter and any further interaction happen with you.

Thanks and Regards
Fedrick W

From: neeru takkar <[protected]@yahoo.com>
Subject: poor services
To: head.[protected]@citigroup.com
Date: Wednesday, July 23, 2008, 2:15 PM


Sir,
I Neeru Takkar applied for the citi bank credit card. I submitted all my documents asked by your executive, salary slip, ID proof, add proof and my bank statement and while applying that was very clear that iam looking for the credit card with good credit limit Cos i travel domestic as wel international.
Today i received the Delhi Metro card ins ted of credit with the limit of rs.10,000/ with wrong name on card it is written Neeru Thakkar, while all my docs saying the right name and i also confirmed it 4 times on ph as well.
Am really disappointed with the services that applying for credit card and without any information am getting Metro card with the credit limit of rs.10,000. Am no more interested in keeping the card please close the card and i want all my documents back.
Card details are :
card no. 4550 3871 0453 4000
Name: Neeru Thakkar
DOB: [protected]
Add: H.no. 4 A, Sec 14 A, Noida (201301) near film city
Ph. [protected]


Rgds
Neeru Takkar
[protected], [protected]

i loged this complaint 2 years back for the deactivations of creditcard, but it no action was taken, & neither i was informend for anything. after 2 years when i applied for finance that time i came to know that my name is in cibil. when i logged another complaint to citi bank since that is the only credit card i ever applied but never used, bank was showing transction of rs10,000. when i spoke to Vikram one executive he promised me that if merchant copy sign wont match with my signature he will make tversal of that payment, but once they got merchant copy and sing didnt telly, the collection department made another story that i have misplaced the card so nothing can be done and the guy Somnath was so rude, and
talking to me like i am criminal.
My biggeset complaint is if any tranction has been done in my account why i was not informed????
How can they declare me a defaulter without sending me any statement or calling me????
How have they put my name in cibil????
I am working with Future Group as senior trainerfrom last 2.5 years.

i have only request please delet my name from cibil.Through out my life i never used any credit card, and after this i cant even dare to use. If without using a card i bank can do this to you dont want to imagine that what would they have done with me if i had used the card & denied to make the payement???

Rgds
Neeru Takkar
[protected], [protected]

Dear Sir/Madam

I subscribed to Citibank Jet Airways Platinum card paying very high (Rs 3000) subscription. The agent told me that they give 4000 JP Miles for this subscription and that this card entitles me lounge access at all the airports.

Recently, I was flying from India (Mumbai) to US and wanted to access the Clipper Lounge at the Sahar Intl airport. I was denied access and was told different stories/reason by different lounge operators. Receptionist told me that the lounge has recently changed the policy to not allow Master card members during rush hours (note that the flight time was past midnight). The reason I was given was that during rush times the lounge is kept reserved for premier class passengers. I called up the platinum card member services, they said there was no such policy change and I am entitled for lounge.

I escalated the matter with lounge and this time and spoke with Mr. Amitabh Dike who is F&B executive. He told me that they are unable to meet my request, because the lounge was full. It was a complete lie because in front of me, they continued to entertain, foreigners (especially white/Europeans). This was a clear case of discrimination to Indian passenger although I was a legitimate passenger.

I would like to file this consumer complaint against:
1) The Oberoi Airport Services who runs the clipper lounge and its team leader (Mr. Mukesh Devlekar and Amitabh Dike) for falsifying the status of availability of the lounge and and discriminating access on the basis of color and race.

2) I would also like to file a complaint against Citibank Mastercard who makes false promises for getting business from consumers. They are conning the consumers with high annual subscription fees for the card by alluring with the benefits which they do not meet. They have not fulfilled any promise they made including access to the lounge and crediting miles for subscription.

You can refer my case and complaint from the records of Citibank Jet Airways Platnum card help desk and its help desk officer mr. Omprakash with a complaint number[protected]. The help desk number is[protected].

The Oberoi Airport Services contact numbers are: [protected].

My contact numbers in India are: [protected] and[protected].

Sincerely

Parag Kulkarni
email: [protected]@yahoo.com

Hello Sir/Madam

My self Vinod Bhagat. I want to complaint against the citibank customer services. i am using a citi bank credit card [protected] which is exp in feb 2010. when i called to customer care they told me that it will reach to u within 7 days. i am again called to customer care after 1 month she again told me that sir it will reaches to u within next 7 days after many repetition till date i am not getting my card. when called to head customer care there is a lady samya introduced me as head of depp. and told me that your called will be reaches to u within 48 hours. i called u personally till that there is no response from there side. when i accelerated that matter to NODAL OFFICE DELHI (MR. Rakesh Singh). he revert me that your problem will be solved within 4 days and if not then revert. i am wait for 7 days but problem is same every time cc executive tell me a new story. my card is exp in feb and till after 4 month am not get my replacement card.
When a customer is not able to pay the dues on time.Bank Charge him penalty and what about the bank if he is not giving there services to customer. why not charge any penalty to bank. When a bank not responding in issuing a card u can imagine how can he response if there is any matter of Money.


Vinod Kumar Bhagat

[protected]
[protected]@gmail.com

This is in regards to my Citi Bank credit[protected] which is closed due to fraud activity done in the year 2008 12/12 for the transaction of Rs.30000/- for the same i had filed a complaint at Andheri police station but case was pending due which Citi Bank was harassing me a lot for the payment. I request to Citi Bank that charges was not done by me I'm not going to make any payment for the same later on I had complaint to National Consumer Help Line and then I got a call from Citi Bank asking that I had lodged a complain to NCHL due to which they responded to my complaint and they were ready to reverse all the charges and late fees which was accumalated on the my credit card I was happy that my name will not be there in cibil and everything will be clear. My main concern was about cibil because i know that i was in need of laon and finally when I had applied for the loan through several banks in the month of June I came to know that my name is been highlited in the cibil and my scores are bad due to which I'm not eligible to any kind of laon this has created a lot of problem in my life where in I'm in urgent need of loan..

Can I get any help from Indian Consumer Forum. b'cause that was not my fault I had done all necessay things which was possible by me..

Waiting for positive response.

Name : Leena Pandey

Cont No . [protected]

Credit card no .[protected]

Dear Sirs,

I have an account with Citibank and also a credit card from them, when I contacted them for a foreclosure on the credit card, this was because they did not have explanations to the astonishing interest charges.

I spoke to a gagged mouthed staff, who speak like robots with the same answers, it was pathetic and finally one of their officer called me and told that I can stop payment on my credit card and it should go to the collection agency, unfortunately I believed his words and waited for the agent, but till date I did not get an agent coming by my house (or ) over the phone to speak for 1 long year.

My credit card had an amount of RS 30, 000 and now it went to -1, 32, 000. I was shocked to notice that Citibank has blocked my sividha account (RS 23, 000) and does not still want to talk settlement even now, please provide your guidance, Thanks.

Regards

Raja

Hello Sir/Madam,

Good Morning, 5 years back I had a Citibank Credit Card (Credit Card # [protected]) issued on October, 2005 with credit limit of Rs.14000/- which was linked with a Citibank salary account. I made so many transactions and paid outstanding so many times to Citibank. In 2006 my grandmother was very ill so I go back my home town with bag and baggage, unfortunately at that point of time I was not able to paid remaining outstanding of approx Rs.11,000/-. I came back to Delhi after 2 years in May, 2007 and got job in June, 2007 and opened another new salary account in Citibank (Citibank account# [protected]), because previous account had been closed.

Now, Citibank debited 10,607.65 from my Citibank salary account (account# [protected]) on 31-May-2010 without any prior notice/information.

Citibank made 11,000/- to 96,000/- includes very high interest rate and additional charges. I am a service class person and having family of 5 members including 11 months old baby girl, how I can pay back 96,000 to Citibank against 11,000. Since Citibank started to debit credit card’s outstanding from my Citibank salary account so, I am struggling to fulfill basic needs or bread and butter with remaining amount of my salary after deduction. Please help me to get this case resolved as early as possible

I have not enclosed any documents as a proof, because I don't have any documents. I have taken all the information related to credit cards from Citibank customer service.

Best regards,

Amardeep Kumar

[protected]

One Mr Anand from Citifinancial collection agent ([protected]) after I left to office, entered my house and abused my wife (House wife) for late payment EMI and threatened to kill me if I am paying the money to his collection agent.

This is a very highhandedness. My wife is scare of staying at home alone after this incident. I donot understand is it the way of behaving with people at home. My balance is total Rs.10000.00

hi,
i received ipin along with this card. i changed this ipin no immediatly. i forgot my ipin no after some time due to my business. i request citi bank to change my ipin no on 26may2010. they told me that there is a option in their website, if i go through their website there is option to change ipin no for credit card and all other cards and not suitable for card which i am holding.

so i ireplied to citi bank. CITI Bank Customer Head (S.prasad and sujith.kumar) told me and repeated me the same thing. so i decided to enter in that, after 6 attempts, it went invalid.

again i informed to citi bank, now they are telling me to wait another 30 days to get my new ipin no. by the time i will return to india after short period of time. in between the time, i need to send monthly wise statement to my office.

there is no proper guidance from citi bank and there is no proper website to perform this. nothing is proper. citi bank world no 1 worst bank and giving very very worst thing. they never care about customers problems.

Dont keep any account in this citi bank. you will lose money.

Edwin Peterson A
Groningen, Netherland.

sir, I taken home loan from Citi Bank Of Rs.528000/including Insurance Rs.28000/
For 12year period.My loan A/C No;119060.on.jan2006.
I close my account Aug.2009
Till today I have not recevied any policy Which co insured this loan.
After so many calls to coustmercare citi bank refund me only RS.5705.19p
So You are request please look in this matter & refund my balance amount after 3 yaer
I used this policy
Thanking you
Yours
Hira Lal Kalra
CA-59D
Shalimar Bagh
Delhi-110088

I would appreciate if CITIBank refrain sending confidential documents through "First flight Courier Service". I faced lot of probelm getting my courier delivered to me... The status was shown "Delivered on 5th May" itself but I got the courier in hand on 26th May after a long tracing and many calls to different first flight telephone numbers... HECTIC Service.. So pls dont send couriers through "FIRSTFLIGHT" Please...

Please find details of the complaint sent to the Citi Bank CCO:
Pramit/ Sandeep,



I am Head of Operations in Kellogg India, which is also an American Company like yours. I am a BTech. from I.I.T Delhi and an MBA from ISB Hyderabad. On 25th May afternoon from around 12:15 pm I started getting calls on my board line, then on my direct line and then on my mobile number. These calls were made from following Delhi number: [protected], 433, 434 and 435, by Ajay Jain and Vipul. They told me that there is an outstanding of 7 Lacs on my Citi Card No: [protected]. I have discontinued using this card since 2000, when I had relocated to Dubai. I had offered them if they give me the details I will pay up whatever is required to be paid. But they asked me that I have to pay up immediately an amount of INR 60K, which they reduce to 40K later. Even after my repeatedly telling them they did not provide me with any details. And threatened me that if I don’t agree to pay up immediately they will call up my HR head, Directors and other colleague to tarnish my reputation. They seem to know all my details including my previous jobs; I am concerned this information can be used for other criminal activities. I had received more than 150 calls in a period of 4 hrs from them. It was not possible for me to do any work in the office, hence I was forced to go out and pay up the amount in cash at TCS e-Serve Ltd. in Andheri. I was called every 5 minutes even when I was driving from my office to the TCS office. Since I was able to withdraw only 25K from my ATM, they agreed to take payment of 25.7K and balance to be paid next day. I am not sure how this is possible in a reputed banking system; it was like I was dealing with a set of terrorist and not a bank. It was one of the most horrific experiences of my life. Even after I had agreed to pay up the genuine amount, I was treated like a criminal and not even given a day’s time to look into the details and make the required payment.

I am determined to take up the matter with the required governing bodies in the Indian banking sector and consumer forums, so that others can be saved from this kind of harassment. I am attaching the copies of the receipt and the letter that was given to me post depositing the cash.

Even after a day of the incident I am not able to come out of the trauma, I was made to undergo. I have also cancelled the Citi Bank credit card (Card No: [protected]) that I was presently holding post the incident. Request you to kindly put some one to look into my case at the earliest. I wanted to bring it up to you, so that you can set systems in place, as stipulated by law of the country.



Best Regards,



Projesh Kundu

Manager Operations,

Kellogg India Pvt. Ltd.

Ph: +[protected]

Hi ,

I have been using CITI Bank credit card for almost one year with proper payment against the bills.

Suddenly on 19th Nov 2009 I got a letter from CITI bank saying I had requested for change of billing address and as per my request new bill address is updated in CITI bank system.

But I havent requested for any such billing address change. Immediately I called up the customer care and blocked the card for further use or any mis-use. Also I requested through CITI bank customer care that let me know the medium (Mail, telephonic, physical letter) I had requested for the change but CITI bank officials are still not able to provide me the reason how my billing address is changed.

I am following up with CITI bank for last six months since from Nov 2009 till date but no positive resolution is there. Also Once i vistited to CITI bank branch at New delhi at Mathura Road Nr TATA office but there CITI bank officer said I need to contact only through customer care.

I had written mail to Head Customer Care head.[protected]@citigroup.com,
[protected]@citi.com, c.l.[protected]@citi.com. Today on 25th May 2010 I got mail from grievance Manager from CITI bank that I have not co-operated in findings the reason how the address is updated and revert that I had to pay all amount in card including interest. When I called to customer care first time I had already informed to customer care agent that I will pay only the amount which I had used and not any penalty or interested on the card.

I request you all if any body can help me out on my case.

Hi,
This is with reference to the series of incidents that is going on with Citibank for the past few months. My complaint is that Citibank credit cards has been changing the billing cycle without informing the customer. Apart from that their delivery of hard copy of the bill is also very much delayed, usually reaching me after the mentioned due date.
Effect of the above mentioned activities by Citibank has been disastrous on me. Frequent change in billing cycle means frequent change in bill payment due date, and failure to pay the same would result in huge fines. Since their bill statement also is reaching me late, i've ended up paying the fine for the second time.

On inquiring with their customer care, i was told that the change in billing cycle will reflect only in the next month bill, and there will not be any intimation to pay before the due date.

Wonder why the billing cycle is frequently changed by the bank, even if they do, don't they have any ethical values so as to inform the customer about the same and help him from saving the fine amount? Or is this the best way by which the bank can make money, if so, government should seriously look into this matter and provide strict guidelines to ensure such malpractice is not done by any of the banks...

Hope I'm not the only person being affected by Citibank, please support my cause and may other customers also be saved from such fraudulent practices by the bank

My Loan was Top in the year 2008 and it was informed to me on the phone that Sir after TOP UP of loan I have to pay the Sum of Rs,16000 around per month if I repay the amount in 24 installments.My Card No.Is [protected].I regularily paid the amount tll 18 installments paid.The statement send by the bank every month also confirms every month that I have to pay 24 installments in all.But suddenley after 15 Installments they change the Statement as well as reference no and now sayeing I have to pay 36 installments.I surprised and stop payment with the instructions that you can collect your outstanding amount of loan up to 24 months only.for the balance i will not pay.But now they are threating to me on phone we will send your name to the CIBIL.I checked my wife account also on her card also suddenly they increased the installments from 36 to 41.Although every months statement sent by them shows and confirms that I have to pay only 36 installments.in the account of my wife account and 24 installments in my account.

Paritosh Jain
C-77,LajPat Nagar II
New Delhi-110024
[protected](M)

This is regarding a fraud that I was the victim of on my Citibank Platinum Credit Card # [protected] and the inadequate protection offered by Citibank on one of its most premium credit cards that takes advantage of the consumer's inability to hold them accountable.

On 9 -April, my Citibank Platinum Credit Card was compromised for transactions worth Rs.35,480/- that took place at 3 locations at Dadar. I am was then at the Hindustan Unilever Office at Chakala where I work. On getting the SMS intimation of the transcation I realised that I was not in possession of my card and tried calling Citiphone banking immediately to block the card. While placing the call I got disconnected a number of times while I was on waiting for a citiphone officer and by the time I finally made the complaint and the card was blocked - 4 transcations worth Rs 35,480 were already made on this card. I have filed a writen complaint with the Dadar police station on this and I have also done some of my preliminary investigation at the shops where these transactions took place. At one of the shops - Tribhuvan Jewellers, Ranande Road, Dadar there was a closed circuit camera that caught footage of a young girl who made these transactions. I have given the same to the police. I have also offered the same to Citibank.

Despite adequate information that clearly states that I was not the person who made the transaction nor the person who authorised them on the charge slip (the counterfoil of the transcations does not contain my signature), citibank continues to hold me liable for the transactions and has threatened to malign my credit history (I have a mail to thsi effect) if I do not pay them for this. I dispute this for the following reasons:

1. It is clear that I am not the person who has made these transactions. There is an accepted letter of complaint that was submitted by me at the Dadar Police Station. There is also available footage from the shop camera at Tribhuvan Jewelers that shows that I was not the person who made this transaction. This has been submitted to the police.

2. The signature on the authorization slips is not mine - this is something you can verify with citibank with tehir records of my signature. The back of the credit card carried my original signature. It is therefore between the bank and the merchant to figure out why the signature was not matched when the transaction was done. This is something that Citibank needs to sort out with the retail establishments.

3. It was clear that the person who did the transaction was in a hurry, did not look like someone who could own a platinum card, did not leave her address on being asked to at the jewellery shops and yet the signature was not verified at the time of the transaction. The merchant at this point does not check the signature because the bank does not hold him liable on even a most obvious crime. This tantamounts to Citibank abetting crime by allowing the merchant no liability even on not doing a basic check such as signature comparison between the charge slip and the back of the credit card or informing the bank on suspicion.

4. Citiphone banking system is designed to delay the attendance of a customers call even in the case of emergency. When I called on 09/04 to block my card on receiving the first two messages of the transactions, my call was dropped while waiting in queue for an operator to pick up. In any case there is a 3-4 step process to get through to any operator who can block your card by which time more transactions had already happened on my card. Citi Phone banking systems are not designed to safeguard customers interests and they are allowed to dupe consumers just because they are not held liable for any such situation.

I would like the consumer court to intervene to ensure that rules set by banks and such organisations are not skewed to just protecting their interests and offer a basic level of protection to the consumer as well. Also merchants are at least at the most basic level expected to verify signatures on the transaction and report suspicious behaviour to avoid more such incidents from happening. Today it is in the merchants' interest to let very transcation through since there is no liability and only gain for him, given that the credit card companies do not have rules in place to hold them liable like the hold liable consumers.

Sir
This is the second time that I have tried to book a ticket online and your server is down. When in urgent need of booking tickets my transactions fail because there is some problem in your server.

Dear Sir ,

My parents are being regularly harassed over telephone by city bank collection agents for a loan taken by somebody ,where our residence phone nos are used . Now we do not have any control if some body uses our number in his loan application as his contact number .

The bank agents uses very rude and dirty languages including murder threats . My parents are both above 60 and cardiac patients and they are very scared by this . I once tried to politely explain the mater to he caller , a dirty mouthed lady , who only replied with more dirty language and threatened to murder me also . All calls are made from a number[protected].

Can you please let me know what cations can be taken to stop this nuisance .

Thanks

A Mukherjee
[protected]@rediffmail.com