HeritageHolidaysIndia.com Complaints & Reviews

The Heritage Holidays Pvt.Ltd. — Fraud of amount from credit cards

Sir,
It is to submit that I am holding ICICI bank credit card & have a good association with ICICI bank.

On 13/07/2011, I recd one telephone call from an official of heritage holiday pvt ltd (contact no.- [protected]) stating that I have been selected among previlege customers of this ICICI credit card users and they have some free exclusive offers for me. He starded explaining some scheme to me with a agreement that they will send the offer to my address .It was also informed over the phone that the offer is totally free for me and took my credit card no. as well as OTP & billed the transaction amounting to Rs. 4964/- to my credit card.

It is very strange that such a big and renowned chain of hotel group is cheating the public by giving wrong commitments and taking the IVR password of their credit cards.

Similar cheating has been done with other people also. M/S Heritage Holidays pvt. Ltd. is a big fraud,and urgent action is required to be taken against this Co.



Regards
Er. PREM SAGAR
RIM--[protected]
e-mail ID-- prem.[protected]@relianceada.com

Hi,

We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

The same thing happned with me on HDFC bank credit card. and I also want to cancel my transaction and want back my amount of Rs. 4964/-.

Thanks and Regards,

Vinayak Thakar
[protected]

The same thing happned with me on HDFC bank credit card. and I also want to cancel my transaction and want back my amount of Rs. 4964/-.

Thanks and Regards,

Surender

Mr.Singh,

Greetings from heritage holidays.

Thank you for your valuable feedback. We regret that the response is delayed to your complaint, furtherance to your complaint we have investigated our records & following is the response

As per the tele conversation between our customer care executive and you, the issue was resolved and the kit was sent through blue dart courier dated 09th sep'11 via awb no. [protected] and the same was delivered on 12th Sep'11.

We are happy that we were able to cater to your problem and resolve it to your satisfaction. We look forward to you withdrawing this complaint now. If there is any further grievance on this subject, please do write back at [protected]@heritageholidayindia.Com or on the same blog.

BILKISH ASSOCIATE PVT LTD — LOSS OF PAN CARD

I MOHD YASIR SIDDIQUI & MY PAN CARD NO. IS - CEIPS8116M, I HAVE LOST MY PAN CARD IN MONHT OF AUGUST 09, & I DIDNT GIVEN ANY COMPLAINT THEN SO NOW WHAT SHOULD I DO?

Heritage Holidays Pvt Ltd — cheating in the name of free air tickets and 2 nights and 3 days

I had taken premium holiday program thru my bank HSBC the service providers are Heritage Holidays. When i received the call from Plat5 the Heritage holidays service provider ie Plat5 that in Rs 6500 u will get free air ticket to any destination all over india and free gift voucher of 2nights and 3 days stay any where in India. And some other gifts like watch. I was surprise that the watch polo which they say that its worth 4000/ was sell by HSBC its self in 500/- on the other sites of the HSBC. Later when i saw the form which u have to fill and give it to them was ridiculous . there was no proper space to fill the 3 different details like name of the place, dates name of the hotel etc. From there i can u know that this is all bogus if they were genuine then they would have provided proper space to enable the customer to fill it properly. I[censored] dont fill it properly your application is rejected and u r money is gone.

There are time limit given for everything like u fill the form in particular time if not then u voucher expired.
There are choice given in the form wherein all holidays dates are not included only out of peak season which u cannot effort to go.

This is totally rediculas , This haritage holidays sometime operates from cheenai and fool the people of bombay and now they are in Delhi.They operate from far distance so that people get tired pf contacting them and forget their scheme. They take this Foreigns Banks and others good banks and provide them with this scheme and loot the customer in this way . Where the banks also become fool and give them their customer to them .

Pl some body somebody stop this haritage holiday, till now wot i hav heard they hav made Abn Amro Bank, HSBC and SBI, And how many other banks customer are going to become prey for it.

There is nothing free in it. The air basic free is from Rs 1 to 300 hundred and rest are the taxes which u hav to pay that comes 1500+ 500+500 so u almost pay for the whole ticket except just 200 to 300 buck which save. Then for wot v are paying 6500 for. just to get 2 start hotel stay which is not even worth 3000/- in off season. and the Rs 4000 watch which is worth 400 to 500/- ;

I request all the people to come together at one plat form and fight for this so that our coming generation should not fell prey in the hand of all this cheaters

So all o[censored] are request to take down my email id ie [protected]@yahoo.com and provide me the name and address and service provider name i will file a criminal and well as civil case against all this cheater who hav fool all these people through their banks

and if any body who had already taken action against them i am ready to co operate with him give all my details from which i also have been cheated.

yusut patel

Heritage Holidays Pvt Ltd — cheating through sbi card

As per telephonic conversation to Mr. HIMANSHU DESAI of heritage holidays on 28/04/11.He has promised that nothing will be charged for giving membership .But from my SBI Card statement,I found that a sum of Rs.4545.00 has been charged to me.As per his promise it is illegal hence not acceptable to me.Please cancel the transaction and immidiately arrange for the reversal of my money aganist my card

C.R.P. SINGH
[protected]
DALMA BASE COLONY
NH-33 DIMNA MANGO
JAMSHEDPUR-831018
SBI CARD No-**** **** **** 3208

heritage holidays pvt ltd. — heritage card booking

BOOKING OF HERITAGE DISCOUNT CARD BOOKING WITH ME OF CHEATING.
COMPANY EMPLOYEES ME THIS CARD IS ABSOLOTELY FREE WHAT THIS WRONG THEY CHARGES
OF THIS CARD RS.4545/- SO, I CALCELLED THIS CARD.

Similar call came to me yesterday. He talked in similar way as you have described. But before confirming to the offer I checked mail and found people cheated.

I was furious on him (Mr. Himanshu Desai who was claiming to be an officer of heritage holiday pvt. ltd.) and asked about the fraud. He shamelessly denied all the facts and told me that his offer is genuin when I enquired about Rs. 4545/- he lied again that he has told me about this. But he never told me anything about this. Even he started blaming me!!! Started saying that every co. in India is a cheat.

These people should be send behind bars.

Heritage Holidays Pvt Ltd — yvr deals

respecked sir, i have last six year sbi card holder, i am satisfied with him, but last 12 th june 2011 in my mobile i can receive one call from heritage holyday pvt ltd from new delhi, say that my sbi card no can win some benefit, for 250000.free gift & vouchers,to pay just rs.4545.00 ,i can say i dont want any gift or voucher for any chargebal amt.the company exicutive say u can not pay any amt ,first you receive our kit with original reebok sunglasses & watche &discount card,vouchers ets.than also i can say i dont want any gift. than also generat ivr one time password and done this deal, but stel today i can not receive any kit, and the company can taken payment through my sbi card before 48 days. so please revised my amt as soon as early and take any action in behalf of me. tomorro is the last date to do payment to sbi card. from. divyesh mehta. [protected].

i am cooperat with company.

Fraud by Heritage Holidays

There is a company, Heritage Holidays.

One day one of their tele-representative, called me regarding a FREE CARD on 28/04/2011. I was informed that I would get additional discounts on any future purchase though this card on my credit card bills.

The representative made me clear that the card is free of cost. He called me almost on daily basis for this card. I was surprised how any offer can be given FREE of COST.He confirmed that it is just to promote the company.

I am surprised to see that Rs. 4545 have been charged by Heritage Holidays through my credit CARD.

The marketing executive of Heritage Holidays Pvt. Limited promised me lots of benefits as a SBI credit card holder without any payment.As a result I have agreed to join Take a Break Offer of Heritage Holidays.I was reluctant to part with my credi card number.They were fully aware of my residential address and other details such as my CARD NO, MOB NO, DATE OF BIRTH.All this was told to me by the tele-representative.However heritage Holidays subsequently debited my credit card account with Rs.4545/by just knowing my credit card number without knowing my secret password or onetime password from SBI card.When I enquire with SBI credit card about the debit by Heritage Holidays, I was informed by SBI credit card that they do not have any arrangement with Heritage Holidays.
I have written about this to SBI card.My card no-[protected].I have received a small packet from the Heritage Holidays which I am returning to them.Iam late in lodging a complaint due to hospitalisation of a family member



Regards,
Medha Kale

Heritage Holidays Pvt Ltd — Fraud in credit Card transaction

Dear Sir,
I want to inform you about the fraud activity carried out by heritage holidays company on my credit card.
They have called me n 1 of his representative gave me offfer about the holiday packages in various hotels all ovr india,also they vr offering me a gift of wrist watches and sun glasses worth Rs 4040.
also they have said that all this vl b sent to your address in a time of 1 week.and to my surprise they were also knowin my address so i thought that company might havin a good contact with SBI n they have given my information being a SBI card holder.so i accepted the terms n conditions.But to my surprise they hadnt send me any gift n any voucher.
Its been a long time n m still surprise that they have credited amount Rs 4545 from my card on 19/5/2011 n i hadnt got anything.
so its a humble request to please take some strong action for my case.

hey frnds...contrary to that my expirience with them was a gud1..
i purchased this offer in the month of march nd hav utilised it also..
i used my holiday booking vochers to visit goa nd was quiet impressed with the hotel phoenix park inn provided by heritage holidays...plus i found the money saver card also very consumer freindly..i got good discounts against the same...
in all it was a "PAISA WASOOL" offer.. :)

DEAR SIR.

ONE FINE MORNING I GOT A CALL FROM GURGOAN CALL ENTRE THAT YOU ARE A LUCKY WINER OF HERITAGE HOLIDAY PVT LT AND GETTING PRIZE THEN THEY FOCED FO CRADIT CARD NO AND DEDUCTED rS 6000 AND SEND SOME CHEAP GOODS AND SOME DISCOUNT COUPONS AN HOTEL BOOKING COUPENS BUT THE DISCOUNT COUPONS LAPSED ONE, EVEN I SEND THE HOTEL BOOKING COUPONS TO HERITAGE HOLIDAY PVT LD BUT THEIR IS NO RESPONCE . THIS ALL TRANSITIONS ARE MADE BY CALL CENTRES SO WHEN WE APPROCHED TO THEM ON SAME PHONE NO THEN RESPONCE IS REGRATED .
THIS IS PURLY E MEDIA CHEATING . CAN I GO FOR LEGAL SAPPORT . KINDLY ADVICE .

MADHAV R MUDGALA

Mr.Kamble

Greetings from Heritage Holidays

Thank you for your valuable feedback. We regret that the response is delayed to your complaint, Furtherance to your complaint we have investigated our records & following is the response.

We have never received any complaint request against the offer and as per the process we had sent the kit through blue dart courier dated 19th Apr'11 via AWB no. [protected] and the same was delivered.

If there is any further grievance on this subject, please do write back at [protected]@heritageholidayindia.com or on the same blog with following details-

Full Name:

Contact number:

So far company has not responded positively.
KAPIL KUMAR
04.5.11

this man is cheating to so many person, Mr Dinesh is also one of the victim, this stranger must be trapped

I have send mail to above mail address [protected]@ge.com, but that mail address does not exist and My mail got rejected so I believe SBI people are eqully involed in this Fraud Shame on SBI bank they are cheating their on customers.

I have already sent mail to you but not recived any update


From: Konkar, Dinesh
Sent: Monday, May 23, 2011 10:09 PM
To: '[protected]@ge.com'
Subject: FW: Cheating through SBI and Heritage

Hello,

I have logged compliant against Heritage Holidays in India Consumer Compliant forum and as per your response I am giving the below details.

Details
Name: Dinesh C Konkar
SBI Credit Card Number :*-*-*-6500
Contact Details:[protected] email address [protected]@gmail.com
You can reach me on above number between 9am to 8 pm

Please use REPLY-ALL option so that my team can assist you in case I am not in shift.

Regards,
Dinesh Konkar |Capgemini Messaging Team|
Office # Main:[protected] | Extension: 2213892
VoIP no. +[protected]*2213892

Sir,
I m KAPIL KUMAR from Kanpur. ASlmost same type of complaint is there from me also.
On 04.4.11 their marketing team offered me the membership for heritage holidays pvt.ltd.offering this offer is for SBI card holders only, which i m using for the last 5 yrs.They immediately debited Rs4545.00 in my SBI CARD a/c through IVR. It was assured to me that in case offer is not acceptable to u that can be withdrawn within 15 days.
On 16.4.11 I received a packet containing one optima sunglass and wrist watch(Reeboc), however their scheme does not suited me and retirned entire parcel on 08.4.11 to the company with reques to refund my money debited through SBI Card(Rs.4545.00), however no refund is there so far.COPY OF THE LETTER SENT TO THE COMPANY WITH PACKET IS PASTED BELOW.
I need ur help.
Regards
KAPIL KUMAR
[protected]


From
KAPIL KUMAR
FLAT NO.102 A, ROHINIVILLA
PATRAKARPURUM
KANPUR-208002
TO,
The Heritage Holidays Pvt.Ltd.
F-138, First Floor
Rajouri Garden
Main Market
New Delhi-110027
Dear Sir,
Re: Return of joining gift item
We refer to telephonic sale of holiday package on your behalf and wish to submit as under:
• I am receipt of joining gift in packet containing one optima sunglass and one Reebock wristwatch. Apart from it 5 booking request forms and one Prime money saver card no.[protected] is also received by me.
• It was informed over the phone that joining fee of Rs.1000.00 will be debited in SBI Card account after 15 days. However instead of Rs.1000.00 an amount of Rs.4545.00 is debited on my card on the same day i.e. on 04.4.2011. No details of such charges is provided by you in your aforesaid packet.
• No receipt/bill/cash memo etc. is submitted to me for the charges levied on my card.
• Your money saver card in valid only in metros then why you are promoting your holiday package in small cities. Most of the retail and services outlets having arrangements with moneysaver card are not available in my city i.e.Kanpur. As such there is no use of the same to me.
• You have not mentioned the terms and conditions of your holiday package/membership in writing. Even your internet site is also silent about the same. It seems the company is not transparent in their working/loyalty to the customers.
• The validity of booking request forms is mentioned as April 2012, however this fact was not mentioned to me at the time of selling your product.

In view of above facts, I am of the opinion that the offer is not suitable to me and I am returning herewith the joining gifts provided to me with request to please provide refund of Rs.4545.00 in my SBI Card account immediately. This I am returning to the commitment made over the phone that in case the offer does not suits to me, I can withdraw from the scheme within 15 days.

Yours faithfully



(KAPIL KUMAR)
18.4.11
Enlc:
1. one optima sunglass
2. one Reebook wristwatch
3. Booking Request Form no.331846 to 331850.
4. Money saver card no.[protected] alongwith booklet and gift vouchers.

I aggree it is a biggest froud company. They have well trained their marketing executives. Simillar thing happened to me but a slight different story.

They said, not to pay any single penny this year and if you want you can do reneval on next year with the amount fixed by them on that time and is optional. First year will be completely free since they have selected 100 members out of Hyderabad and I'm one among them.

They said they want to confim my address via some credit card that I use more. I confirmed 10 time since it is new company to me, that when they charge. They said, not single paise will be charged, only for address confirmation. I have done with IVR, later I receive a message for transaction from Kotak for Rs.4545/-. I called to Kotak for suspending the transaction, they said not possible also adviced never use IVR such froud companies and getting one time passward means only for money transaction and donot belive for any other committments.

My advice to Sujay Dutta and all :
>Never type/display your credit card#
>They will use the word "Book Id" for once time password. They ask you to provide or type once you receive from bank. never ever give that. they can sweap on complete card amount.
!!! REMMEMBER. One time password means you are aggreed to pay the money.
>There are many froud IVR in marketet not approved by the banks. IVR should ask you to enter amount aggreed by you and merchant. Also, some IVR may display the number on there system as you type on your key pad, we never know.

Many things are there..to tell. Try to avoid IVR transactions.

Hope concenred authority will listen our voice and concerns and take action to eradicate such froud bugs.

If you want I have the recorded conversation with Haritage Marketing Executive.

Regards,
Kamalapura Shakshavali
Mobile : [protected]

Recently, again I received a call from the same company. I was listening to him as i dont know any thing..:) The telecaller said, they are providing a Money Saver card free of cost. Any thing you purchage you will get a flat discount upto 25% by showing this card. I told hime, 'you must be having a limited list of merchanges like shaloons, pizza hut...where we don't go regularly'. He immediatly, cut the call. He must have came to know that, I know every thing about them :).

I received a kit with a kit, where they given a booklet for list of merchants. Since, I'm from Hyderabad, them have provide a 10-15 merchant list belongs to New Delhi and one from Bangalore. That too the merchent are Saloons, massaging centers etc., I cant go to Delhi for cutting my hairs :). Purely, they are earning money saying this card work every where. Carefully,

Thanks!

Regards,
Kamalapura

Mr.Dutta

Greetings from Heritage Holidays.

Thank you for your valuable feedback. We regret that the response is delayed to your complaint, Furtherance to your complaint we have investigated our records & following is the response

We got the complaint request on 05th Apr'11 and post the tele conversation between our customer care executive and you, the issue was resolved and the kit was sent through bluedart courier dated 05th May'11via AWB no. [protected] and the same was delivered.

We are happy that we were able to cater to your problem and resolve it to your satisfaction. We look forward to you withdrawing this complaint now. If there is any further grievance on this subject, please do write back at [protected]@heritageholidayindia.com or on the same blog.

"

Hi.. Just want to share my experience with HHPL as i could believe that they didn't respond to your mail!!! When i got my bookings done for the trip from HHPL I was almost 2 days late but as a special gesture and on requesting them they offered me bookings on my selected location and the dates I had specified... I got their mail in spam mail and it was a matter of chance i checked it... may be in your case also this had happened ..

heritage holidays — Deduction of amount from credit card

Transaction of Rs. 4545 made on SBI Credit Card XX7786 at IVRHERITAGE HOLIDAYS P on 23 May11. I Rabindra Nath Ghosh the primary account holder of this card was shocked when i found this message on my mobile phone I have received a call from land line number [protected] saying that you will be getting gift Reebok sun glass and wrist watch from HERITAGE HOLIDAYS PVT. in the scheme of money saver and that will be absolutely for free. Also for verification they asked for my card number and the CVV number. Please get to know which is the organisation who is doing this fraud and i want this issue to be escalated to the highest level because its a huge amount that has been deducted and that to without any reasons.

Regards
Rabindra Nath Ghosh
Mobile no. [protected]
Landline no. [protected]
Email :- [protected]@yahoo.com

Mr.Jasani,

Greetings from Heritage Holidays.

Thank you for your valuable feedback. We regret that the response is delayed to your complaint, Furtherance to your complaint we have investigated our records & following is the response.

We had dispatched the welcome kit with the voucher no. 6635172 and the same was delivered on 05th Aug'09.

We are happy that we were able to cater to your problem and resolve it to your satisfaction. We look forward to you withdrawing this complaint now. If there is any further grievance on this subject, please do write back at [protected]@heritageholidayindia.com or on the same blog.

Mr. Ghosh

Greetings from Heritage Holidays

Thank you for your valuable feedback. We regret that the response is delayed to your complaint, Furtherance to your complaint we have investigated our records & following is the response

Amount of Rs.4545/-refunded on, 13/06/2011 via ref number[protected].

We are happy that we were able to cater to your problem and resolve it to your satisfaction. We look forward to you withdrawing this complaint now. If there is any further grievance on this subject, please do write back at [protected]@heritageholidayindia.Com or on the same blog.