Citibank — Draft not delivered

Address:

New Delhi, Delhi

I ordered a demand draft from Citibank on 12th August.
They have not yet delivered it.
When I called them up 2 days back, they stated that they had dispatched it through a "Kishen Courier" (has anybody ever heard of it?!?!) and it had been returned as our premises were locked. This is #$%%sh%% as there are 56 apartments in our building and it is never locked.
Moreover, they did not even feel like informing me about it