[Resolved] Citibank — rejected wire transfer and deducted USD$ 30

priyamudoi

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi,

A wire transfer has been initiated and completed by E*TRADE and the details are as follows-
Date: Aug 2 2012
Amount: USD 1411.65
Currency: USD
To account: CITIBANK, N.A. xxxxxx4815
Reference number xxxxxxxxxxxxxxxxxx0493

citibank had rejected the wire and USD 30 had been deducted.

I wanted to know -
1) Why the wire had been rejected?
2) Why the USD 30 had been deducted?

I have been calling the citibank customer care ([protected]) since Aug 14, 2012 but no customer representative have given me any response. All they are doing is postponing the date. They have given me a reference number for my query and every time I call they will put me on hold for a few minutes and after that they will ask me to call after 2 days. This is very awful. I have spent a lot of mobile phone bill just by calling citibank customer care. But I have not received the reasons / answers of my questions. Even today I called citibank customer care and I have asked to raise a complaint for this. The representative was not ready to raise a complaint. Then I asked her to let me talk to some higher authority. She put me on hold for 2 minutes saying that she is trying to connect me to her manager. When I asked her how much time it may take to connect she told that her manager is busy so it may take some more time. I told that I can't wait indefinitely as my mobile bill is going on. Then she told me that she will arrange a call back. But 2 hours have gone since then I have not received any call back. All I got is a text message in my mobile phone is a reference number. What is it? Till now I have got 2 reference numbers for one query since Aug 14 but I have not received any response for my query. I don't understand what motives citibank to take so much time to look into their own transaction history. I mean, they do not has to reach out to any second or third party to look into it. It's their own database/ transaction history. And citibank has not given any toll free customer care number. On top of it, they keep asking customers to be on hold/ be online for multiple minutes for multiple days. Since last 6 days I have been calling multiple times, I have stayed on hold for multiple minutes, but no response yet.

Thanks
Priya

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Aug 13, 2020

Complaint marked as Resolved

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Comments

priyamudoi

from Bengaluru, Karnataka

Its 30Aug today and still no result. After getting no response from the executives and spending a lot of mobile phone bill I requested for a call back from a senior authority. A request has been made for the same. I was expecting a call the very next day, but I got it after 3 days. The sr. person asked me to get CA number from etrade though I had already given citibankall the reference numbers, case numbers and all necessary information related to the wire. I called etrade again and they clearly told me that there is nothing called CA number related to the wire. The sr. person from citibank called me next day and asked me to get something called form mt103 from etrade and promised me that she will be calling me back on the next day. I again called etrade and they clearly told that there is nothing called form mt 103. 5 days has passed but have not received any call from citibank officer. Shame on citibank.