ClearTrip Complaints & Reviews

Dear Forum,

I along with my wife had made a trip from Kolkata to Ahmedabad to attend the marriage ceremony of my relative in December 2009. The ticket for the said trip has been made through Cleartrip on October 06, 2009. Out of the various alternative provided we had purchased the two tickets for Kolkata to Ahmedabad (IC7618) scheduled on December 10, 2009 and two tickets from Ahmedabad to Kolkata (IC7617) scheduled on December 15, 2009.

Now after one months Air India has informed us that they had cancelled the flight on Kolkata - Ahmedabad route and is provided two alternative i.e first either take tickets for the connecting flight through Mumbai or secondly take the full refund of the ticket. However both the alternative is not suitable for my requirement. Because there is a difference of 8 hours between the connecting flight and the company is not providing any accomodation nor food. The flight from Kolkata to Mumbai will reach at 8:40 A.M. amd the Flight from Mumbai to Ahmedabad is scheduled at 16:40 Hrs. Secondly the ticket has been booked at very low prices and the prices of the ticket for the same route has been increased by Rs 2000'- per tickets resulting to the financial loss of Rs 8,000/-

Request you to please intervene in the said matter and provide us the justice.

I booked train tickets using cleartrip.com on 27 Oct, 2009.

As part of their promotion going on that time, I was eligible for Diamond vouchre worth Rs.4000.00 of Surat diamonds. I was informed that the voucher will be send to my email within 5 days of my booking

Regret to state that I have not yet received the vouchers till date & any calls to their customer care no.s are not answered/ not addressed.

Hope that they improve their services in future, but for the time being I don't recommend cleartrip for any of the travel related services.

Rakshit Khurana

Cleartrip is a fraud company. I am using services of this company from last 1 year. In last month I booked an air ticket from this company and in fare rules it was clearly mentioned this is a refundable fare. Due to personal reasons I cancelled the ticket but they are showing refund amount as Rs. 0.

If refund amount is Rs 0, this means it was a non-refundable ticket but they fooled me by mentioning it as refundable. Still in my Cleartip account it is showing cancelled ticket as refundable but refund amount is Rs 0.

I lost my Rs 7000 but don't know what to do. I'll suggest others not to use Cleartrip.

I HAD TRIED TO BOOK THE AIR TICKET FROM BOMBAY TO KOLKATA BUT THERE WAS SOME PROBLEM IN THE PORTAL OF CLEAR TRIP THEY DEBITED THE AMOUNT AND DID NOT BOOK THE TICKET AND GIVE MAIL REPY THAT THERE IS SOME PROBLEM AND TICKET IS NOT BOOKED YOU WILL BE GIVEN FULL AMOUNT REFUDN IN 24 HOURS THIS MAIL I GOT ON 18TH OF SEPT 2009 . PROBLEM ALSO OCCURED ON 17TH OF SEPT 2009.
BUT TILL TODAY I HAVE NOT RECEIVED THE AMOUNT BACK IN MY ACCOUNT. TODAY I CALLED THEM THENTHEY WERE REPLYING THAT THERE IS SOME INTERNET PROBLEM SO CALL AFTER 1-2 HOUR AFTE 1-2 HOUR NO BODY IS REPLYING WHAT SHOUDL I DO FOR THIS?
THEY HAD GIVEN ME BOOKING TRIP ID[protected]

PLEASE GUIDE ME WHAT SHOULD I DO WITH THIS CHEATER COMPANY.
RAKSHAKSHAH
[protected]

I planned to travel from Bangalore to Delhi. For booking tickets I normally used to book through cleartrip.com because here at on site I can get fair of almost all flights and I can choose according to my convenient timings and fares.


But with my current experience I have decided never to see cleartrip. When I searched through cleartrip for the fare I got minimum price as 5721.00 for indigo flight and booked it. I somehow accidently searched for the same flight at indigo and to my surprise the fare was 2799.00 . When I brought this issue in notice to clear trip customer care they started arguing instead of helping me.

I have attached screen shots for fares shown on cleartrip and those shown on indigo website. Pls have a look you will be able to make out the difference.

I could have made mistake many times but only came to know recently. So better late then never.

Pls beware of these kind of issues , best to avoid cleartrip.



Sanjay

On 07.09.09 ,I was booking ticket on-line using cleartrip.com site for flight from kolkata to hyderabad for 16th oct,09.payment was released from my a/c thru netbanking for rs 2405.00 vide SBI ref. no. IG10713107 to cleartrip.com transaction account , but ticket did not release.I tried to contact thru telephone but no response. Neither mone has been sent back to my a/c till 7-25 pm of 09.09.09.Please help me to get back the money.My mobile no is 0-[protected]

Booked a ticket for Delhi-London-Delhi. They took out money from my Account, but the ticket is not confirmed, and now they are saying the rates have gone up.

It seems they don't have a Online System, and are a Fraud Outfit, taking out money from people's account, and using it.

Consumers need to get together, and see to it that this company is shut down, and they do not fraud more, innocent customers.

Dear All,

I have booked a train ticket on 23/04/2009 through www.cleartrip.com. Due some reason i wanted to cancel that ticket so went for a cancellation option and it was not working, so i called up their office and ask them to cancel it, they said they will do and as precautinery measure they ask me to drop a mail to Indian Railway also, which i did.

Today after almost 90 days and numuros calls to cleartrip i have not got my refund. every time you write to them you will get a standard answer that our concern dept. is looking into it and will get back to you.

Fellows beware while you deal with such companies.

Regards,

Alkesh

Hello

I tried to book my ticked on 4th July 2009, but due to the error came on website my transaction got stopped in middle. But Rs 3, 988 got deducted from my account.

Since morning I was tried to contact customer care but nobody was picking the phone. Finally one of the executive picked the phone and promised me to resolved the query within 2 Hours. But nothing happed in that 2 hours.

I tried many times to contact customer care but I didn’t got any favorable response. At last at 6:00 PM that told that they are going to cancel my ticked and refund my amount. Till 7:00PM I have not received the conformation

This is the final latter I am sending to cleartrip and in future I will make sure that none of my friend use this site for flight reservation.

I also request government to stop such sites. There should be stick law for such types of sites.

I had booked train ticket on 5/5/09 as a guest in the name of my friend sujit pattnaik from sbp to secundrabad and payment was made through net banking ( SBI ) and sum of Rs 398/- was tranfered to A/C No [protected] on the same time, but unfourtunatly my ticket was not booked nor I got the ticket nor my money, after which I contacted costomer care of cleartrip but could not contact as the number given are always out of order, so I mailed them in which it was clearlymentioned that there customer care executive will be calling me within 24 hours, but no one responed & I again mailed reularly & recieved automatic generated mails only, Now I want to get my money back.
pl Help

I booked 4 air ticket using ClearTrip from Ahmedabad to Delhi. The Trip id is:[protected].

The ticket clearly states that " This ticket is classified by ClearTrip as refundable".

However, when I cancelled the ticket, they informed me that this is a zero base fare ticket and can not be refunded.

Even after speaking to the ClearTrip customer care people 2 times, I was not given any refund.

This is clearly a harassment by this web site. I would never recommend anyone to use ClearTrip .

I have booked a ticket with cleartrip.com and cancelled the same ticket also but the refund of Rs.1330 id due from past 1 month but not yet refunded, The transaction is made via credit card n the site has many refund pending also of mine but this is really taking a long time.

The site is showing the below status of the transaction.

Dated 18 Apr, 2009
Trip ID[protected]
Booked by Mr. Sambhav Agarwal ([protected]@yahoo.co.in)

Description Amount (Rs.)

Train booking
Train# 3021 &ndash Mithila Express from Kolkata (HWH) to (RXL)
PNR: [protected] (Cancelled) 757.27
PNR: [protected] (Cancelled) 685.00
Refund (1, 330.00)

Net amount charged (rounded) 112

Payment details
Description Amount (Rs.)
Received via card# 5176 53xx xxxx 1016 1, 442
Refunded (1, 330)
Net amount charged (rounded) 112


Please do the needful as interest is imposed on my credit card.
Regards,
Sambhav Agarwal
[protected]

I booked ticket with 'cleartrip' for my wife and child (Mumbai-London-Mumbai), yesterday. I chose them over other options to buy from 'makemytrip', other agents and the Airlines directly. Infact they were costlier than 'makemytrip' even post negotiations.

I paid them Rs 53, 500/- within 2 hrs of the confirmation and submitted all the documents as desired by them much ahead of 6.00 PM deadline define by them which was duly acknowledged by them.

However instead of delivering / mailing me the tickets they initiated a blackmail in the in the late evening (night infact) asking for additional amount and threatening to refund the entire amount knowing fully well that the rates elsewhere would have gone up drastically.

They were also calling from a number which could not be reached back leaving me in a dilemma. I immediately corresponded with them and send them my POV which was

No change in the airline
No change in the date of travel
No additional payment
No refund

I also gave them a time limit which has not been honored.

I would like you to guide me on how do I protect myself.

Regards

Sandip Bansal
A 505, Glen Gate,
Hiranandani Gardens,
Powai, Mumbai - 400076
m : [protected]
Landline : +[protected]

I booked an airline ticket on cleartrip using citibank netbanking.My ticket has not been booked and amount has been deducted from my account.When i call cleartrip they say citibank has not deposited amount in our account so we cannot confirm your tickets.Whe i call citibank they say we have deposited the amount and it is a mistake on their part. so both the companies are playing blame game on each other. In the process I ahve already lost Rs. 12000 plus tickets prices have increased. No one is responding. From cleartrip i had a talk with senior member named VAIBHAV.I would request you people not to use CLEAR TRIP for FLIGHT Booking.

Respected Sir/ Madam


Please note that the product received is not the same as shown on the net. Kindly see into the matter and revert back

the order placed was for

Tn. ID Merchant Partner Product Title Qty RAte Amt

15816090 Stylishgifts 25 pcs &knife[protected]
Combo offer- 25 pcs multi toolkit
with attachments Army Knife


Kindly revert back at the earliest.


Shirish Patil - [protected]

This is with reference to my request for cancellation of Deccan Airlines ticket no.8370058. I had booked the ticket on 17th Aug 2008 for three passengers--Mr.V N Purushothaman Pillai, Mrs.Vimala Pillai and Ms.Pankajakshiamma Pillai for a journey from Kochi to Mumbai. The travel date being 24th Nov 2008. But due to personal reasons the it was not possible to travel on the given dates.Hence, on Nov 4th or 7th Approx i had personally called up hte Airlines call centre executive for cancellation of the ticket and i was ensured that the tickets were cancelled and a sum of Rs.10575/- will be credited to my credit card a/c (since payment was made through credit card) within 14 days, which is still not credited to by a/c. Request you to kindly provide me with the ticket status and cancellation confirmation date so that i can claim the amount from Cleartrip through whom i had booked the ticket. Ticket details for your ref:Deccan AirlinesTicket no.8370058PNR no.8370058Passengers-3(Mr.V N Purushothaman Pillai, Mrs.Vimala Pillai and Ms.Pankajakshiamma Pillai)Date of issue-17th Aug 2008Date of travel-24th Nov 2008destination-Kochi to Mumbai(via Mangalore)Flight no.-DN-819

I have been writing numerous mails to Clearstrip and Deccan Airline(now known as Kingfisher Airline) but havn't received any positive response (Please see response from Kingfisher Airlines)

"--- On Fri, 16/1/09, [protected]@flykingfisher.com <[protected]@flykingfisher.com> wrote:

From: [protected]@flykingfisher.com <[protected]@flykingfisher.com>
Subject: RE: Refund not received---cancellation of Deccan Airlines ticket no.8370058.
To: [protected]@yahoo.co.in
Date: Friday, 16 January, 2009, 11:56 AM

Dear Ms. Nambidi,



Thank you for your email dated January 5, 2008.



We acknowledge your concern pertaining to your refund. We would like inform that our Reservation and Departure control systems are currently being upgraded due to which we are unable to update the refund status We have verified your case and understand that your booking was made through clear trip, so we request you to kindly have the matter taken up with clear trip who can assist you further.




We look forward to welcoming you as our guest on Kingfisher Airlines.




Best Regards,




Shilpa Nathan


Guest Commitment


Kingfisher Airlines "

I had tried book three tickets (Tatkal) on the 19th of January 2009 (Monday), from Madurai to Chennai in Guruvayur Express (6128). The entire ticket booking process was not completed, however the money, amounting to Rs. 1145.00 was debited from my ICICI credit card account. The money has still not yet been credited back to my account.

Hi,
I had a telecon discussion with ClearTrip for my Air ticket reshedulling from 20th of nov2008 to 21st Nov 2008.The TripId was[protected].But they didnt did.On 21st when I made a call to Indigo abt it they said that there is no such request from ClearTrip.Due to which I have to miss my flight as well as I have to bear the cost of it.
On the 21st I asked the same with Cleartrip they started saying there was technicall fault with the site so things couldnt happened.
So if the problem was with cleartrip side why should I pay for it.
So I request you to take action against it.

Thanks
Arvind Kumar dwivedi

Hi,

I have booked a hotel through Cleartrip, I want to cancel this booking, there are 15 days yet for check in ; I am not getting reply from Cleartrip on the question of refund.

They are asking me to talk to concerned hotel people and hotel management is telling to discuss with Cleartrip. Nobody is giving a firm answer.

Details are as below :

Date of booking :
date of Check in :
Cleartrip Hotel Voucher (Trip ID:[protected]
Trip ID [protected]
Hotel Booking Details
Check in 12:00 PM, August 16, 2008
Check out 12:00 PM, August 17, 2008
Voucher details

Date of issue - 02:44 PM, July 25, 2008
And second booking :

Trip ID :[protected]
Hotel Booking Details
Check in - 12:00 PM, August 18, 2008
Check out - 12:00 PM, August 19, 2008
Duration

2 days, 1 night

Voucher details

Date of issue
02:50 PM, July 25, 2008

Even for booking confirmation, hotel people did not know about our reseravtion through cleartrip and told us to contact them only. There is lack of coordination.

The blog, and complaint posting is also blocked on Cleartrip's website.

Plz resolve this -

We booked four tickets to Andamans which cost us around 40000. Our trip was scheduled on 5th of December. Unfortunately, my father met with an accident and we will not be able to make it for the trip. Now, the Clear trip is deducting 30000 and returned 10000 which is supposed to paid as service charges and taxes. Is it legal and ethical to retain the ticket charges? If not, how can I get back the balance of the amount?