[Resolved]  Cleartrip — Cancellation of Flight but no Refund!!!

Address:

Delhi

Hi

I had booked a ticket with Cleartrip, ID No. [protected] from Delhi to Goa and Return (03 Oct-07 Oct) on 15 September 2012. However, due to some family urgencies, my mother (traveller name Jyoti Bhatia) is unable to travel on the same dates. When I called cleartrip to cancel the booking, your Customer Care Agent Shafique told me that the booking is non-refundable and non-amenable because I had availed of a Rs. 900 discount while making the booking since the airline had instructed them not to refund discounted charges. Upon asking for the refund procedure, he told me to call Spicejet and ask them to cancel the booking, and they would be able to return it back.

When I called Spicejet, they told me that the booking is refundable and that cancellation amount Rs. 950 per side has been deducted and remaining Amount has been refunded to the travel agent Cleartrip. They asked me to instruct cleartrip to refund it to my credit card from which the booking was made. When I called Cleartrip, they told me the same thing as before, they cannot refund the booking even if Spicejet has made the refund because of their policy. Let me clarify that this policy of non-refund and non-amenable is nowhere mentioned on the ticket sent to me by Cleartrip and that this policy is flawed by itself to cheat innocent customers like us.

If you want, you can deduct the Rs. 900 discount you offered us, but keeping Rs. 8000 with yourself that has been refunded by the airline is not fair. I have spoken to the Supervisor also and he has told me that he will get back to me within 24 hours.

Please understand that I have been a regular customer but this is my last transaction with Cleartrip. On the pretext of offering a measly Rs. 200 off, you guys make 200X times profit at the plight of innocent customers. I hope I will not have to take a dire action and that my refund will be duly processed.


Thanks and Regards
Surbhi