[Resolved] Cleartrip.com — Cleartrip - Hotel Booking Fraud | |||
I had booked 2 rooms in Hotel Rink Pavilion, Mussoorie through Cleartrip.com. The booking was done on 10th Aug 2011 with full payment and I had received the hotel voucher as well. But when I reached the hotel on specified date, I was denied entry by the hotel saying that your booking is not confirmed as Cleartrip has not made the payment. I did call up Cleartrip customer care at[protected] multiple times but they kept on killing time. I had started following up with them around 1:30pm on 13th Aug and kept following up until around 4:00pm. Seeing no positive response after multiple calls, I had to book rooms in another hotel. Even after full payment and the confirmation, I was left in lurch on my vacations. Here are the details of the booking: Booking in the name of - Maneesh Gupta Trip id - [protected] Voucher number - CHMM-301136 Hotel - Hotel Rink Pavilion, Mussoorie Booking Date - 10th August 2011 Check in - 12:00 PM, August 13, 2011 Check out -12:00 PM, August 14, 2011 Please help me in getting my refund and the compensation for the pain that me and my family had to go through. Thanks Maneesh Gupta Mobile: 9910.234.723 Email: Manish.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Mr.Gupta,
We sincerely apologize for the inconvenience caused to you.
Would like to inform you that full refund has already been processed from our end. Request you to check with your issuing bank by providing the below given bank transaction number :
RRN No[protected].
Regards,
Cleartrip Customer Care
We sincerely apologize for the inconvenience caused to you.
Would like to inform you that full refund has already been processed from our end. Request you to check with your issuing bank by providing the below given bank transaction number :
RRN No[protected].
Regards,
Cleartrip Customer Care
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At the outset, please accept our sincere apologies for the inconvenience caused to you post booking on our website.
We are investigating the issue and will revert with our findings in next 48 hours.
As far as the refund for Trip ID [protected] is concerned, we have already initiated the refund for an amount of INR 4086 from our end and the amount will hit your card account in next 4-5 working days.
Regards,
Cleartrip Customer Care