[Resolved] Cleartrip — Refund Claim | |||
I tried to book a boston to new york (La Guardia) return ticket on friday 09th march, 2012 (morning US time) using my cleartrip. account. By the end of payment, there was some problem with the cleartrip site and I neither got the e-ticket on my gmail account nor any update in cleartrip account. I waited for abt. 30 mins and as I couldn't get the ticket, I tried to call cleartrip. However, there was no one available at the call center to pick the call. I then called US airways to confirm if there was any such ticket booked on my name and they informed that there is no ticket booked against my name. As I didn't receive any ticket from cleartrip on my gmail / cleartrip account and after checking with US airways, I again booked the ticket (Trip ID: [protected]) and the same got confirmed instantly and I got an update both on my gmail account and cleartrip account. After sometime, to my surprise, I received the earlier ticket after abt. 3-4 hrs of booking (Trip ID: [protected]). I then cancelled the same immediately as I thought if was not booked. I have already given the proof of the information by sending the screenshot of timings of mail received for the trip to the company. However, they claim that there was no error at our end as per confirmation from our concerned department. They informed that they are waiving off only the Cleartrip charges of Rs.500/- as a service gesture. I am not satisfied with the response and would like to have complete refund without any penalty charges. Thanks Jitendra Jain Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
ClearTrip — refunded claim
Thirumurugantrip id - [protected]
PNR: [protected]
my ticket is cancelled and refunded on 22 jan 2012 but still now didn't credit in my bank account and i didn't got any sms and email also.
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This is with regard to cancellation of Cleartrip Id - [protected] i had a medical emergency and hence unable to do the travel. i had to cancel the tickets and i have been following up the same for past 8 days rate rules in the cleartrip ticket clearly state if Cancellation is done within 7-2 dys : deduction of 1 night stay and rest to be refunded.
Quoting from rate rules Specific rules for Palm Room – Breakfast, Dinner + Sightseeing PKG: "If you cancel Between 7 days to 2 days: 1 nights"
I have literally struggled with customer care on this for refund with cleartrip they intially guided that its the domain of hotel please have a word with them. I did accordingly; hotel clearly and logically guided me that had been an offline case it would have fallen in their domain, but for this case as it is in the domain of the cleartip as travel booking agent – its for them to decide. I am as it is fighting a medical battle at home and i seem to be struggling for my legit money with ocean palms, goa. Despite following all the said rules – i m being exposed to avoidable financial distress.
Kindly assist in refund of the same.Request your urgent intervenetion and amicable closure.
Regards,
Aditya