[Resolved] Convergys India Pvt Lmt — Credit card bill not delivered on time | |
Hi , Sub: This is regarding the Credit card Bills I did a online transction for an Air Ticket from Deccan Airways from Bangalore - Delhi the payment was made within one week but because of some reasons the amount was not cleared and I was not informed about that untill I promptely tried to check as i dint recive bills of that month but when i visited the bank personally I was told that It will be taken care with in 15 working days , Nobody bothered to keep me informed about the status for 30days , after which I again visited the bank to check and this time tallked to someone who dint know what to do , after a long conversation he provided me with the complaint recipt and promised to get in touch with in a week but againg after 30days when I checked with him he said he wont be able to HELP and told me to contack the manager and Check . I have Spent 4months to clear the Credit payment for Axis Credit card and the experience was Worst the online transaction was made for 6000/- which is reached to about 9000/- currentely Please Help me to get in touch with someone who can help me and not delay Abhay Pawashe Banglore-95 ph:[protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
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+91 80 4060 5300
Divyasree Towers #55, Bannerghata Main Road, Bangalore, Karnataka, India - 560029
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Education requirements are basic High school and previous customer service experience. Convergys does provide a faily extensive training course setup to educate possible new hires on the ins and outs of the business and account the individual center has. There is alot of information to cover in a realativly short period of time while in training, training would mean alot more to new hires if the training was broken down with some practical online experience inbetween training modules. All classroom learing and then practical experience does not allow the individual to apply waht was taught in the classroom. There is not a whole lot of room to improve yourself with the company unless of course you are the type of individual who does not question any company policy and just do as the management says without ever questioning any aspect of their decisions. The workload is unacceptable and you are expected to meet projected targets of productivity when actual circumstances do not allow for such targets to be met without sacrifice to customer service quality. Its all about statistics with Convergys and there is not logical planning.
Uppers
The greatest aspects of the job: Dealing with public and solving issues for the customer, Satisfaction that you have ability to resolve and issue the customer is having, meeting new people and positivly effecting their lives.
Downers
The worst parts of the job are: 90% of all incomming calls recieved are starting negative in nature, de escallation of irate individuals that no matter how the issue is handled they may not be satisfied, dealing with people who expect the un obtainable, overall stress of the whole volume of expected targets and statistics.
Lifestyle
My advice for anyone wishing to work for Convergys is basically be carefull of your mental health and at the first sign of mental stress resign. If you ask for a leave of absence you will most likely get fired for "other" reasons and expect alot o[censored]nreasonable expectaions of you on a daily basis and a very unique and stressfull workplace. There is also little to no communication within the company between employees and management and also between management and upper levels of management. If you do choose to work for this company direct any questions or concerns you have directly to the site manager and do not follow the "chain of command" as your issues will never be taken seriously if even dealt with at all. Do not route issues or complaints through Human resources within the company as that internal depatment does not have the time to properly address the issues you may have. Always report to the top management figue to achieve any type of satisfaction if you infact get any at all.
Compensation
Salary With convergys was competative to that of other companies of similar work. There were stock options if you choose to accept, benifits were fair and at shared cost between employer and employee. Bonuses were very attractive but were discontinued shortly after I arrived. Overall Convergys is very fair and competative when it comes to Salary, benifits and vacation. However this is the only fair thing about this company, employee relations with the management is non existant.
Advice to Jobseekers
My advice for anyone wishing to work for Convergys is basically be carefull of your mental health and at the first sign of mental stress resign. If you ask for a leave of absence you will most likely get fired for "other" reasons and expect alot o[censored]nreasonable expectaions of you on a daily basis and a very unique and stressfull workplace. There is also little to no communication within the company between employees and management and also between management and upper levels of management. If you do choose to work for this company direct any questions or concerns you have directly to the site manager and do not follow the "chain of command" as your issues will never be taken seriously if even dealt with at all. Do not route issues or complaints through Human resources within the company as that internal depatment does not have the time to properly address the issues you may have. Always report to the top management figue to achieve any type of satisfaction if you infact get any at all.