[Resolved]  Corporation Bank Atm — Money not received from ATM but Amount debited from account

Dear Sir,
My name is Dr Marita Adam, a resident of Alto Porvorim, Goa. I have an account with Bank of India Porvorim and have been their customer for many years.My account number is at Bank of India, Porvorim Branch is [protected].
On the 28th of July 2009, I used a Corporation Bank ATM at Porvorim to withdraw a sum of Rs 15,000/- rupees. This was practically the whole amount I had in my account. However I did not receive the money. I reinserted my card and found to my dismay that the amount had been debited from my account. I immediately drove to the Bank of India to report this matter.The bank authorities immediately filled in a Charge Back Claim Form on the same day and I was told the money would probably be returned to my account in a couple of weeks.
However I am told by the BOI that the reply from the corporation bank is that it was a successful transaction and the case is closed. The BOI tried to reopen the case with no success.
This is absolutely unacceptable to me. I cannot lose 15,000 of hard earned money. I request that this case be taken up by you.

Thank you

Yours faithfully
Marita Adam