[Resolved]  Country Club India — Cheating / Lack of services and response

Address:

Ghaziabad, Uttar Pradesh

Ref: Membership no CC06DELKOOL30L257

It seems the intentions of the country club are only to

1 Trap the new members and charge the yearly maintenance.
Right from the time we had taken membership from Jan, 2011, we had been complaining about lack of services and false promises made by your club.

1 To start with, we applied for the 4 members and white season; we were given membership for 2 members (Ref CCIL/DEL/CC/2392 for studio) who were contested by giving number of representations to your local offices in Delhi and last to your customer care head Mr Vemsi M kankipati in your East of Kailash, N Delhi office. The new letter issued (vide ref 2754 for 1Bed.at last) when we were about to complain and refer the case to consumer court.

2 Right from Nov 2012, we had been approaching for booking for May 2013 for Shimla. We were informed that there is no provision to book before 3 months. So we waited for that and then started communication for the same from Feb, 2013.
(All communication on record) and the same refused giving non availability on 13th March.

3 In March,2011 we tried for booking in Bangkok from 25th to 29th March 2011and we were referred for some private hotel namely Hotel Convient Park and were charged Rs 1600 /day( without breakfast) when the spot prices of the hotel reception were Rs 1300 (with breakfast.)

4 You gave us the list of the club in Noida sector 18 with Gym services, but when we visited, there was no such gym& club. It was closed.

5 Last year, we paid the maintence charges vide the receipt no 10619 dated 11.2.2012 for Rs 5239. Despite the payment receipt, your office was showing it as outstanding. Thank God, we were maintaining record and could send you the receipt to your office.

6 We were promised that yearly events will be informed for all annual activities, which we have not been receiving. We have for reference numbers of reminders sent to you but of no response

Let us sum it up that we had not availed any of your services so far
Under the above circumstances, we write you to please refund Rs 1.50 lacs along with interest, maintenance fees of last 2 years at your earliest. Failing this, we will be compelled to take action and refer the matter to consumer court.
Looking forward for your response.

A.K.Sehgal / Itty sehgal