[Resolved]  Country Club India Limited — Luring customer and do not keep promise

Address:

South 24 Parganas, West Bengal

Sales team of Country Club India Limited (CCIL) lead by Sales Executive, Shri Sukhendu Mondal, Kolkata, approached me at 5 pm on July 24, 2012 for purchase of a membership in your Club. After detailing all the benefits of the scheme, he was insisting to avail the benefits, I must become a member by this evening or else the underlined benefits will not be available. Though these benefits are available only to members of an esteemed organization where group blocking was being done, however, Shri Mondal assured me that I will be one of them. Though I insisted in various ways to inform him that I must be given some time to consult my family members, however, citing many examples, he factually lured me to this transaction.

The transaction was completed in a matter of few hours as Shri Mondal was insisting on completing the transaction by the same evening to offer the benefit of incentives of the scheme. However, as said, during the discussion it was clearly pointed out to him that I must be given some time to consult my family members to which Shri Mondal replied that if you need to consult your family members, you may do so and cancel it in a day or two, however, refunding the money will be made only by direct credit to credit card bank. I agreed to that and completed the transaction.

After reaching home when I sought the opinion of my family members, my son revealed that he has already become a member of similar such club very recently. Immediately in the same evening I contacted Shri Mondal over his cell to inform him to cancel the transaction. He assured me that as desired, the transaction will be cancelled, however, this requires 7-10 days time to complete the official process. By the time, I had informed HDFC Bank authorities to block my credit card and issue me new card. I lodged a dispute with HDFC Bank also on the very next day of the transaction.

Thereafter on every passing day, I tried to contact Shri Mondal and every time he assured me of canceling the membership. However, as promised by him, no result is seen even after expiry of 35 days. I am very much anxious and having doubt about the honesty and credibility of the Club and its Sales Executive.

Shri Mondal also told me that if anyone asks me about this transaction, I must say that I have paid certain amount of cash earlier to become the member of this group [which is not factually correct]. And in case, credit card authorities asks about the transaction, I must say that necessary action is being taken by Club authorities to cancel the membership. I am still not aware why this false statement was to be made by me.

Enough time has passed, however, no positive result is seen. I have contacted Shri Mondal several times and every time positive assurance was given by him. However, during last few days he is not lifting his cell, neither informing me about the development. After repeated cell calls and after 2 days he replied saying that ‘ he is busy in a meeting and shall call back later’. However, he did not keep his commitment in calling back. He gives several personal reasons for not attending the cell phone. Thereafter after several calls, he replied that necessary process is in progress and I shall hear in a few days and credit of the amount will be made to HDFC Bank soon. Till today no positive response is received by me.

Under the circumstances, I have doubt whether the cancellation of membership is at all being attended to by the Club Authorities ? In the meantime, HDFC Bank wanted me to inform them about the status of the dispute. They also informed me that in case of dissolving the dispute, I must furnish a letter of cancellation from Club Authorities to take up the issue with Club authorities. However, at this status when repeated assurance is being given by Shri Mondal, I am afraid to take any harsh step.

In the meantime, demand for payment of 1st instalment of the above payment to Country Club through HDFC Credit Card has been raised and to keep my credibility with Credit Card Bank, to which I am maintaining good relationship for last 5 years, I have paid the instalment.

By this process CCIL has just lured an uninterested customer with false promises and did not keep any word of their promise. I must get my money back as I am not interested in the transaction and they must keep their promise to refund the money.

I hope a suitable action will be taken by your august office to treat such bad elements in a legal way.

I shall await your reply to this complaint.

Paresh Nath Mandal,
[protected]
3A, Dakhina, Tolly Gardens,
Bansdroni, 340, NSC Bose Road, Kolkata 700047