Credit Card — Payments of all Purchases made in time but sending the statements received for new purchases (card not used for the last 6 months)

As per the purchases made from my credit card and statements received, I made all the payments in time for the full amount. I was surprised to receive the next statement showing the outstanding amount which I never received earlier. I tried to contact the customer care executive many times and wasted many days for hours but unable to reach. Immediately I stoped using the card which gives me more trouble than the comfort o[censored]sing it ( All other credit card in India are providing much better service than this card, where it isalmost impossible reach out a customer care executive for any problem faced by the user ). Once or twice I could reach the customer care executive after wasting amost 2/3 hours without any fruitful results. Last month I received a threatning letter also for the legal action and cancellation of my card. Then I contacted the customer care executive and asked me to deposit Rs 412/- against the outstanding ( which actually was not due to me ) and it was confirmed that my credit card is cancelled. I deposited the cash in protest, so that in future they should not harrass me. It is very shameful that HSBC, which operates worldwide is harrassing their users for the recovery of an amount which is not at all spent and making money out of such type of practice. I have all the statements and the details of payments against each statement which clearly shows that not outstanding amount was due against my purchases. Now you are requested to refund Rs. 412/- paid by me which was never due to me.