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[Resolved]  Croma — In Warrant but no Service

I bought Nokia-5600 from Croma Store in Faridabad Haryana on 18 May, 2008 with extended warranty of 2years, bill no.118-1281. Today i.e. 11th June 2009 my cell got a software problem i called them up and their Customer Care executive Mr.Dharam asked to come in croma store and they will repair it in half an hour.But after reaching there he only told us to go to service center which provides service for products in extended warranty period.Then Mr. Sumesh the assistant manager dint have any information of service centers and not even other employees had answers and Ms. Parul Bhsin the manager refused to meet us.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

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i have purchased one 1.5 ton split a.c. from croma store gr. noida u.p.cotinuously two nos are failure, its simply create a bad reputation of reputated of store and company also.request to resolve the matter,
to the customer end to provide the best solution.hope you are reading and reply with an solution.
we prefer to go hitachi, you have the capacity to provide.
can we expect from a india's reputated store.
i have purchased one 1.5 ton split a.c. from croma store gr. noida u.p.cotinuously two nos are failure, its simply create a bad reputation of reputated of store and company also.request to resolve the matter,
to the customer end to provide the best solution.hope you are reading and reply with an solution.
we prefer to go hitachi, you have the capacity to provide.
can we expect from a india's reputated store.

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    Croma
    Customer Care Service
    Customer satisfaction rating
    63%
    Complaints
    1934
    Pending
    676
    Resolved
    1003
    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View Full Information
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