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[Resolved]  Croma — GLEN - COOK TOP

I have purchased a Glen - Cook Top - Four Burner gas Stove from Croma, Malad Branch, Mumbai.
I got the delivery after two weeks and it was not installed for a period of one month after 8 complaints. And finally, it was installed by an executive saying that they do not istall and have done this just because of the complaints.
We found a gas leak for the stove and informed the same. They say i have to take to the servicing center. When i have not used the stove and given the complaint that there is a manufacture defect, they ask me to take it to the servicing center. When taken to servicing center, they say that the pipes need to be replaced and will be charged for the same. When not used, why the hell on this world should i pick a new product for the store and then get it repaired with extra expenses from my pocket inspite of not using for a single day.
Croma Boasts of the quality of the products and price. Better to pick the goods in the gulley for half the price and demand service from them.
Am confused and need justice .. Where and when i can get .. Only God knows...
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Aug 14, 2020
Complaint marked as Resolved 
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    Croma
    Customer Care Service
    Customer satisfaction rating
    63%
    Complaints
    1940
    Pending
    676
    Resolved
    1003
    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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