| Address: | Guntur, Andhra Pradesh |
I was the unfortunate customer who bought a Croma AC 1.5 Ton, from Croma Vikrampuri Store, Secunderabad. Despite spending Rs. 30000 and spending countless days (24 days in total) and hours speaking to the servicemen and visited the store around 10 times already.
The result, the AC is still not working. They haven’t changed/replaced the Indoor unit yet despite multiple requests and they extend the days one after another. It is 20 days and my father is sick at home and required AC for which we went beyond our budget to purchase the AC. This experience has caused me and my family terrible trauma for these 24 days and we demand compensation for the horrific experience of follow-up and fruitless efforts.
My request is to replace the indoor AC immediately without any further delay (Today, NOW). The store can track the order from the phone number I gave below.
Deccan Chronicle: Request you to publish this experience in the Speak Out section in the immediate next week.
Croma Store: Vikrampuri, Secunderabad
Croma Category Manager contacted all the visit days: Disgusting and no help provided by Mr. Kiran Kumar
Several complaints raised via Customer Care #. They informed the store takes care of replacements, the store managers are not cooperating.
Regards,
Naveen Joseph
Phone # [protected] Was this information helpful? | 
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our call center/help desk team on 28/04/2013 and the ticket number is as follows :HYD280413FS00010. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Croma Care