Croma — Defective product not replace till now

Address:

Surat, Gujarat

I have purchase micromax canvas HD A116 from croma store ,ramchock ghod dod road surat on 30/06/2013 on 1/7/2013 i face problem of restarting & even not strat the phone i have return the product on 2/7/2013 they told me taht with in 2 day the new product will be given to me but till now i dont get the new product ,
though they cll me on 5/7/2013 @ 6 -30 pm & told u come to store & pick the new phone but when i reached the store they reply me that the product was out of stock ,this is very rubbish of them they first call then dont give the product to customer
then i tried to contact to customer care executive he /she reply me thrives the store executive contact me & give me the new phone but still when i am writing the massage they dont contact me till 7/7/2013 12 pm