[Resolved]  Croma — REPAIR OF AIR CONDITIONER

Address:New Delhi, Delhi

I HAVE LODGED COMPLAINT FOR REPAIR OF AIRCONDITIONER VIDE NO SR-[protected] ON 09.10.2013 AND MADE SEVERAL CALL TO HELPLINE NO[protected] WITH NO POSITIVE RESPONSE TILL 21.10.2013. When I made a Call again today, it is understood that above complaint No is closed as they could not get the response of contact No registered 3 years back. Very Poor Service. I will wait for another 1 day else I have to hire some other service engineer to repair the same. Feel sorry that AC is purchased from CROMA. Hope for the better. REGARDS LALLCHAND ANAND [protected] [protected]@sbm.co.in
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Aug 7, 2021
Complaint marked as Resolved 
Oct 24, 2013
Updated by LALLCHAND ANAND
The represetative have visited the site. Inspite of having extended warantee valid upto 07.08.2014 with extended warrantee code 163457 and invoice no SLF02A[protected], your represetative have refused to service the Airconditioner. We have to shell out Rs.2500.00 for servicing / refilling of Gas etc. Funny thing is that the company is not accepting cheque. Only cash payment is accepted. Logic ????????.

We request you to refund an amount of Rs.2500.00 paid vide receipt no 1741 dated 23.10.2013 and work order no DEL231013FS00015.
Complaint comments 

Comments

Dear Anand,

We have escalated this issue to the concerned team.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Anand,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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