DELHI ONLINE FLORISTS — Delivering products on inferior quality to that advertised in online webpage

I had ordered delivery of Delhi Online Florist:

8 Pcs Assorted Pastries from Taj / 5 star Bakery

Delhi Online Florist delivered pastries from Samrat Bakery a local establishment which is definitely not the Taj or a 5 star bakery. This is a misrepresentation of the products advertised.

Below is an excerpt of the order receipt.

Dear Customer,

Thank you for your order from http://www.DelhiOnlineFlorists.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@rightflorist.in.


ORDER DETAILS:Merchant Site URL : http://www.DelhiOnlineFlorists.com
Order Number: DOF-[protected] Order Received: Jun 4, 2009

Total Amount : INR (Indian Rupees) 1390.00
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Complaint comments 

Comments

Dear Sir/Madam

We really apologize for the inconvenience caused to you.However we have noted your complain.Kindly let us know if there was a complain you should inform us.

However in future we will give you the better result and better service.Sorry for inconvenience caused to you.

Thank you for visiting our website
Regards
Customer care
www.Delhionlineflorist.com
I have placed a order of christmas tree along with decorations in (www.delhionlineflorists.com) on 15 dec 2011 but I didnt get my order yet as I am unable to reach you also and its really a bad service. I mentiones my order details -

Transaction Result CAPTURED
Successful Order
Order Id HDOF-[protected]
Payment Id [protected]
Amount 1080.0

Kindly let me know my order status or refund my amount.

Mail me my order status - [protected]@gmail.com

Thanks
Rose

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