[Resolved]  Dena Bank — Rude branch manager and unsatisfactory service and response

Address:

Thane, Maharashtra

I am operating a savings bank account along with my husband’s account at the Bhayandar West branch of Dena Bank since last 25 years. Of late I was in need of a bank locker and had approached the branch to provide me with the same in case available. I had already inquired at the branch about five to six times and confirmed the availability of the vacant locker at the branch. Upon finalizing my decision of opening a locker with the branch, I wanted to confirm the charges (because every time I inquired I was asked to keep and FD of Rs. 1,00,000 without any justification for the same) and other formalities with the branch manager. When I approached the Branch manager Laxmilal Khoiwal, firstly he flatly refused of any locker available (which was already confirmed to be available by his own staff at the branch). Later on requesting and asking him the formalities and procedures regarding opening the locker he started speaking very rudely to a loyal 25 year old customer and blatantly refrained to help. It later went upon a heated argument wherein he simply denied us of any locker to be made available. He also said that u better go and get the locker from the person who confirmed u of one. Later he said that lockers are offered to only GOOD CUSTOMERS. Upon being asked what he means by good customers he simply asked for an account balance of 10-20 lakhs. (which to me meant nothing but bribing him for a locker right that as a patron account holder I was very much eligible) and despite a locker being available was asked to pay bank an exorbitant price to bank whose managers do not have the basic manners and etiquette of talking to a female customer. I have decided to close all the four accounts that I have with the bank and would suggest the same to the existing account holders. I would request the top management of the Bank to hire responsible, educated and well behaved officers at managerial levels of the branch in order to retain long standing customers who have always considered the bank to be their first choice for any banking requirement. Such kind o[censored]nfriendly and ill-mannered managers not only repel customers but also prevent new customers from approaching it. Such kind of behavior on the manager's part has forced me to switch to some other bank for my banking needs.