Dena Bank Customer Care
Dena Bank
Customer satisfaction rating: 3%
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198
COMPLAINTS

Dena Bank Customer Care

Dena Bank

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Address
Dena Bank, International Division, 5th Floor, Dena Corporate Centre, C-10, G Block, Bandra-Kurla Complex, Bandra [E]
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
165
down
70


Fax:
Fax:
+91 79 2658 0864  
+91 22 2654 5581  
+91 22 2654 5999  

Customer satisfaction rating
3%
Complaints
198
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Dena Bank Complaints & Reviews

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Dena Bank — inward rej charges - complain dena bank , sion - debited charges in s/b a/c no. 009610002002 deepak g. nagrecha

 DEEPAK D.G. on Jan 19, 2018
Dear Sir,

Re : INWARD REJ CHARGES Two Time & NACH RETURN CHARGES - Debited by DENA BANK, SION, MUMBAI -22 Branch from Saving Bank A/c No.[protected] DEEPAK G. NAGRECHA

Please note on 18 January we have send you mail informing that Dena bank Sion Branch have debited our account for " NACH RETURN CHARGES FOR L " for Rs.177/- .
Please inform us what is NACH RETURN CHARGES FOR L and what you have returned and why, we are maintain sufficient Balance in our account.

You have also Debited our account on Dt.[protected] For Rs.177/- Two Times, in passbook...
Complaint comments  Read comments Complaint category Business & Finances

Dena Bank — complain dena bank , sion - debited charges in s/b a/c no. 009610002002 deepak g. nagrecha

 DEEPAK D.G. on Jan 19, 2018
Dear Sir,

Re : NACH RETURN CHARGES & SBA Withdrawal Charges - Debited by DENA BANK, SION, MUMBAI -22 Branch from Saving Bank A/c No.[protected] DEEPAK G. NAGRECHA

Please note on 18 January we have send you mail informing that Dena bank Sion Branch have debited our account for " NACH RETURN CHARGES FOR L " for Rs.177/- .
Please inform us what is NACH RETURN CHARGES FOR L and what you have returned and why, we are maintain sufficient Balance in our account.

You have also Debited our account on Dt.[protected] For Rs.177/- Two Times, in passbook...
Complaint comments  Read comments Complaint category Business & Finances

Dena Bank — transaction failed money deducted but not refunded

 sittu420 on Dec 30, 2017
On 6th october, 2017 i paid my electricity bill through internet banking but my 1st transaction failed so i made a 2nd payment which was successful but amount of the failed transaction was deducted from my account and yet not refunded. So kindly solve this problem. The amount deducted is 693.72. My dena bank account no is[protected] and my branch is dena bank dongargarh chattisgarh....
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — login problem for net banking

 vivekchhatani on Dec 20, 2017
Sir, i am holding an current account in dena bank gandhidham branch (Kutch) and i have re - generated net banking password by visiting branch but yet i am unable to log in my account. I have already visited branch thrice but i am said that there is site problem but yet my query is not ressolved yet. So i request you to please get my problem resolved earliest. Sir its already been 7 to 8 days i re generated password....
Complaint comments  Read comments Complaint category Banks

Dena Bank — cheating with me loan disbursement without mortgage with my cansen

 power and cables on Dec 20, 2017
Loan disbusment by kudasan branch dena bank chiitting with me by branch manager loan dissbusment not follow rbi rule not not given loan applicant with cansan applicant loan given dirictly builder. And till not ready morge document by me,

Now he was punish by priviate scurity and private use masuls power for mantalliy herasment so i m finally desided by sucide and all responsible bang directer, maneger, chife manager, agm, police not take my camplain, so responsible also cammisner and crime department,

This my last letter

Thxs

Dinesh patel
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — poor internet login facility

 diff_2013 on Dec 12, 2017
Dena bank internet banking facility is a real pain to work with. Many a times the site is down. If it's up it gives frustrating errors during operations. Many a times even after doing online internet neft transfer, the account just does not settled. The transaction gets reversed for no reason. If raise a complaint i am redirected to rtgs cell. If i talk to rtgs cell i am again redirected to helpdesk.

See, today also the dena bank internet banking is down. See the attached screenshot....
Complaint comments  Read comments Complaint category Banks

Dena Bank — complaint regarding the manager of dena bank

 naresh gelani on Dec 7, 2017
Hellow sir i am from satna (M. P.) and i just want to make a complaint for the manager of dena bank satna... There are some issue in our bank account so i went to bank to discuss that but the manager is not sataisfying me and if i am asking for the reason and if i am asking the questions then he just told me to go from bank...in dena bank we have 10 current accounts.

So its my humble request to you that pls take a action for that bank manager otherwise we have to close the accounts

Thanks...
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — online banking : amount deducted for neft but credited to party

 Rakesh Ostwal on Nov 29, 2017
Transferred rs 30000/- on 7th oct to my supplier.
My supplier not received amount but it is being debited to my account
I want to branch where my account is but they said that you transferred online hence we can not help you do online complait
I registered online complaint but even after 15 days no body responded to my complaint
I also called customer care they told me to send email at support@denabank.com
I done this also even after 10 days passed and after 2-3 reminder also no body till date responded. Help me what to do....
Complaint comments  Read comments Complaint category Banks

Dena Bank — repeated neft failures - no explanation

 diff_2013 on Nov 27, 2017
I have been using dena bank internet banking for a while. I initiated neft transfer to my other bank account. It returned after 2 days just stating not settled. No further information.

I retried again and again it returned next day. I have had repeated instances where neft did not work. I raised a complaint online and they simply closed the complaint stating 'what is the error? '

I am stunned at their professionalism and customer commitment. They are not interested to solve customer issues. No wonder they do not even pick up phone calls when i call up the branch for...
Complaint comments  Read comments Complaint category Banks

Dena Bank — amount debited by atm and didn't get money

 SWARNIM SONAL on Dec 6, 2017
I want to say that, during atm transaction amount got debited, but i dint received the money.The transaction amount is 1000.kindly check it and do the needful as it is 1 month passed.. I dont believe such a dely system you are still following. If you cannot resolve my issue just let me know. I will have to complain higher authority than this. i got fed up from the service of Dena bank....
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — no response to emails

 diff_2013 on Nov 17, 2017
I was facing some issues with respect to Dena Bank Internet Banking and decided to call up their customer care number [protected]. I was shocked to know that the estimated wait time to talk to representative was over 25 minutes!!

So I sent mails to their specified email id denaiconnect@denabank.co.in. Till date no one has responded to my mails! It appears that Dena bank is not interested to reply to customer mails sent on this email id.

More over I have a consistent observation that whenever I initiate NEFT fund transfer from my Dena Bank online after 4 PM, the process...
Complaint comments  Read comments Complaint category Banks

Dena Bank — open new account

 Hardayal00 on Oct 25, 2017
Mera naam pankaj h or sain vihar vijay nagar m rehta hu mene apki branch shapur bameta lal kuan ghaziabad m new account k liye form vagera submit kiya 15 din ho gaye abhi tak open nahi hua h kabhi aaj kbhi kal kbhi parso aise bol rahe plz kuch karey agar aisa hi rahega to koi bhi account nai khulvayega issue bhut aa rahe h is branch m mujhe bhut urgent h account is woqt or yai open hi nai kar rahe taal matol kar rahe h...
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — transaction failed but money was deducted from my account

 dwarkesh vadaliya on Oct 23, 2017
I made a transaction on petrol pump by using my debit card of rs. 300 on 17th september, 2017. The transaction failed but money was deducted from my account[protected]. I wrote complaint at my account branch but i got no reply. This problem again accour 2nd time on 17th october transaction failed but money was deducted from my account[protected]. Please help me to refund total rs.600....
Complaint comments  Read comments [2]Complaint category Banks

Dena Bank — cheque rejection charges reversal

 Repoitin on Oct 21, 2017
Party name... Pooja agencyopal ahmedabad
Current acc. No...[protected]
Dear sir,
We wish to bring to your kind notice regarding unethical bank charges levied to us for cheque return during all india bank employees strike on august 23 2017.
There is no balance issue of the cheque party. We have filed complaint regarding this issue to the concerned bank manager but he is not responding.
Also cheque return charges are levied due to failure of bank server down problem. This is absurd bank policies which we are not expecting.
We request for reversal of this...
Complaint comments  Read comments [1]Complaint category Pharmacy

Dena Bank — aeps transaction failure debit customer account but not credit to settlement account.

 Motahar90 on Oct 20, 2017
Dear sir...

I have withdrawal aeps transaction in sbi kiosk banking. Withdrawal is status is filure but amount debited account so please kindly find the following details and clear the issue.

Account details
Name: motahar hossain
Account no:[protected]
Mobile no:[protected]
Aadhaar no:[protected]

Transaction details.
Sbi kiosk banking
Ko id:32260576
Rrn:[protected]
Transaction date & time:16/09/2017 12:19:43 pm
Transaction type: aeps withdrwal
Transaction amount:10000...
Complaint comments  Read comments Complaint category Other

Dena Bank — poor dena bank service

 suchi404808 on Oct 9, 2017
My mane is suchi sharma i submitted m all the documents for current account m/s shree ram stationers in m. I. Road jaipur rajasthan branch but till today there is no response from bank. This is a worst service from bank i will complaining to banking lokpaal and management of dena bank. If they cant do work tell frequently but they intentionally delay m work which is not good.

Suchi sharma...
Complaint comments  Read comments [2]Complaint category Business & Finances

Dena Bank — proportionate reduction of hl liability due to removal of part flat area

 akp12345 on Oct 3, 2017
I had availed housing loan of rs. 7.50 lacs (Hl a/c no.[protected] in the year 2003 for purchase of flat no. 501, agrawal tower, 68/1, lodhipura (Biyabani main road), indore admeasuring super built-up area 800 sq. Fts. And open terrace admeasuring 1200 sq. Fts.

In this connection i would like to inform that under the scheme of "smart city plan" announced by central government, indore municipal corporation, indore has widened the road having width of 80 fts. This has resulted the removal of 22.796 fts. (6.95 mtrs.) plus hanging of 3 fts. = 25.796 fts length x 28.208 fts (8.60 mtrs)...
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — for amount debit from account of rs 1500

 Rajesh Vrma on Oct 2, 2017
Dear sir,
I have registered a complaint regarding debit of 1500 rs amount on[protected]. The ticket no was [protected]. But still this complaint open. I have not get my 1500 rs. Actually problem is that i was withdrawaling from sbi atm on[protected] at 18:30 amount of 3000. But unfortunately i have gotten only 1500 rs. Rest 1500 i have not get till time. So please help me.
Card holdar name-rajesh kumar
Acc no[protected]
Debit card no. [protected]
My registered no - [protected]...
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — a/c dr. but cash not dispatch (by atm)

 raju rastogi on Sep 24, 2017
A/c :[protected]

Dated 8 aug, 2017 i have whidro rs.13000 panvadi, bhavnagar dena bank at that time my a/c dr. Rs.13000 but atm machine can not issue money

I have already complian 3 time actual branch (Thakteshwar branch, dena bank)} and informed panvadi branch of dena bank

And also complian online toll free number of dena bank

And since today my a/c not cr. Of rs.13000
Please take right and sppedly action for this issue

From - rajesh sent...
Complaint comments  Read comments [4]Complaint category Banks

Dena Bank — can't give me proper answer to my complaint

 rajnikittu on Sep 22, 2017
I am rajnita dhamelia having saving account in the dena bank koba gandhinagar branch. My saving account no. Is[protected]

I m complaint to atm can't reach me at 3 month ago also branch and customer care but there have no answer to me.

Also inform branch employee name was mr. Mardik parmar and branch manager mr. Anup kumar sing.

But not any further process and also can't give answer to customer care. I m trying to last 2 over call customer care but just say me hold the line hold and at the end no answer.

Please help me...
Complaint comments  Read comments [2]Complaint category Banks

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complain dena bank , sion - debited charges in s/b a/c no. 009610002002 deepak g. nagrecha
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transaction failed money deducted but not refunded
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amount debited by atm and didn't get money
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