Dena Bank Customer Care
Dena Bank
Customer satisfaction rating: 3%
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147
COMPLAINTS

Dena Bank Customer Care

Dena Bank

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Address
Dena Bank, International Division, 5th Floor, Dena Corporate Centre, C-10, G Block, Bandra-Kurla Complex, Bandra [E]
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
70
down
31


Fax:
Fax:
+91 79 2658 0864
+91 22 2654 5581
+91 22 2654 5999

Customer satisfaction rating
3%
Complaints
147
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

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Dena Bank Customer Care related pictures (20)

Dena Bank Complaints & Reviews

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Dena Bank — TDS deducted after submission of 15G Form

 Megha Chavda on Apr 27, 2017
I have opened my saving a/ no.055010005510, customer id:006886396, in dena bank isanpur branch since 12to13 years

We have submitted the 15g form dt.20.01.17 to bank still tds @20% deducted on my fixed deposit no.055066038632, dt.18.04.17 rs.37700. I have attached receive copy of 15g form for your reference. So kindly refund my tds amount.
Today i have complained to national conusmer about the bank's employees of laziness towards work. My complained no. Is 247346....
Complaint comments  Read comments Complaint category Banks

Dena Bank — Dena bank employee misbehavior digital india

 Sharad pandey01 on Apr 7, 2017
Dear madam /sir,

It is very painful to write it to you hope you will take the necessary action on same.

I had a salary a/c with dena bank ending with 27634. at nehru place branch.
It was opened on date 6-03-2017 today after a month on 07-03-2017 i visited to withdrawal some amount. when i filled details and visited counter the counter man said that your sign has not been scanned you have to wait i waited there and asked to the another person for my online details of internet banking for which i had filled form two time on 06-03-2017 while a/c opening and again...
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — Complaint against Mr. Pushpendra Singh Solanki (Manager Dena Bank Saket Branch)

 Dr Devendra Kumar Balhara on Apr 4, 2017
Sir/ Madam,

Most respectfully I beg to state that I Dr. Devendra Kumar has account no. 130410036484 in your Dena Bank Branch Saket. I applied for the loan to setup my Clinic Neb Ortho and Dental Care Centre in 2015. I completed all the formalities & loan was sanctioned, But an 06/07/2016 at 11:41, I received a message on my mobile that Rs. 30, 000 debited from my account for some Divya Aggarwal, immediately I contacted Bank Manager Mr. Pushpendra Singh on this mobile no. 7042993323 regarding the transaction without my knowledge and authority. He initially told me he would return...
Complaint comments  Read comments Complaint category Banks

Dena Bank — Cheque return without clearing on Bank Holiday

 shankerrama on Mar 30, 2017
Cheque no. 060978 of SVC co-op bank-Khadakpada branch dtd:25/03/17 in Dena bank, Sun mill compound, deposited on 27-03-17. Same was returned on 28/03/17(Bank Holiday) with reason "Fund Insufficient"

1-When the bank holiday then how to return the cheque on 28/03/2017 ?
2-Sufficient fund available in SVC co-op bank account of "SHREE BALAJI JEWELLERS"
3-Due to return the cheque without clearance, I had not deposit the IT in the bank.

Please take action on the responsible either Dena bank or SVC bank or issuer of cheque.

From:
Ramashanker
Complaint comments  Read comments Complaint category Banks

Dena Bank — Not accepting fixed deposit amount without having S B Account

 trushantparikh on Mar 29, 2017
I have the three F D with Maninagar Branch, Ahmadabad which are matured . These F D were issued before three years without having Any account i e S B or current account.
I want to continue these F D for further three years but was denied as i have to open the S B account and there after these F D will continue.
There is no such rule previously nor it is there in any other bank at present.
No such instruction pass by the Reserve Bank also.
How the Branch Officer can denied to continue the F D without opning the S B account.

Kindly Look Into and advise...
Complaint comments  Read comments Complaint category Banks

Dena Bank — Ecs payment not Released even sufficient amount available

 Raju Palaye on Mar 23, 2017
My name is raju palaye and sb a/c is having in dena bank, branch : kandivali w.

Every month on 15th my home loan ecs was deduct for Dhfl bank

On 28th February 2017 I kept sufficient amount for ecs which due date was 15th March

Dena bank blocked my ecs amount and not Released because of Dhfl charge me a penalty. This kind of transaction is not goog for my cibil record

Even after complaints to dena bank Branch they still not Released my payment

Sent several mail to bank but no response...
Complaint comments  Read comments Complaint category Banks

Dena Bank — F D interest given less

 Varsha Baburao Tayade on Mar 20, 2017
My Total F.D. are 3 Details as given below
1) 108466032220 (2) 108466031316
3) 108466032744
In 1st F.D my maturity date was 09/08/2016 I go Dena bank the clerk always told come next day in this way 5 months goes I go on 20/01/2017 means 5 months late he renew for 1 year not consider 09/08/2016 to 20/01/2017 but 20/01/17 to 20/01/18 and not given me 5 months interest as well as another 2 FD also same happens my interest not given....
Complaint comments  Read comments Complaint category Banks

Dena Bank — Unauthorized Charges

 Atish_Raje on Mar 16, 2017
First of all, its my bad fortune that I do have Salary account in Dena Bank because I always get worst experience with it, right from online transaction(User Unfriendly GUI and application), Customer Care never respond to your query and they are ALWAYS BUSY. Never get connected.
I dropped two mails across to its mail ID denaiconnect@denabank.co.in but yet to get response. There are two debit entries from my account o which I'm unaware of. Narration of the transactions were
1. ONE97 COMMUNICATIO/845808/12-02-2017 11:49:42/NFI
2. PRCR/000000671300/27-02-2017 22:16:27/NFI
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — Unsuccessful transaction by Platinum card

 Prakash Mody on Mar 12, 2017
On 11.03.2017, while making payment to Kiran Motors, Rs. 11230 has been debited to my account No. 108010025538 at 17:52:19 hrs. The transaction showed unsuccessful at their end but debited to my account.
I have, due to this, have withdrawn money from two ATM's and paid cash to M/S Kiran Motors.
Kindly credit the amount of Rs.11230.00 as i have issued some cheques which will be returned due to insufficient balance in account.
Hope you will credit the same on tuesday at the opening of Bank as it is not recredited after 24 hours of transaction.
Thanking you.
Yours...
Complaint comments  Read comments Complaint category Credit Cards

Dena Bank — Pension

 Jilekhaben Pirmohmad on Mar 12, 2017
Respected sir,

Sub;- (1) not received pension from january-2016.
(2) not received revised ppo of 2016. 6th pay commission.

Sir,
My details as under below.
(1) name : jilekhaben pirmohmad.
(2) a/c no : 020610001222
(3) bank and branch : dena bank (Una - gujarat)
I have not received pension from last two months my financial condition very serious. I submit time to time live certificate to bank....
Complaint comments  Read comments Complaint category Other

Dena Bank — My atm card is freezed [Resolved]

 Hardikparmarhp on Feb 28, 2017
I AM hardik himatkumar parmar account holder of your bank since 2 years.
Before 20 days my debit card was freeze by ur bank..i dont know whats the
issue or why my card freezed...bank person never call me why my card
freeze. ..I have already put request un my base branch.
My card no...[removed]
If my card not unfreeze by bank i will be escalating to rbi and nodel
officer too...
Request to reply my complaint mail favourably ...

Thanks and regards
Hardik parmar
[removed]...
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — Payment issue

 manan45 on Feb 26, 2017
I’m payment my bill application torrent power and pay option choose to paytm. Im pay my bill on 716 Rs credit and your message is received your bill not conform and refund me max 7 days...im wait 7 day but not recive my money in my bank ...im pay 14feb2017 and today date 26feb2017 so you refund my money...and im pay again my bill...my bank statement and not conform message to attach...
4 number transaction issue......
Complaint comments  Read comments Complaint category Banks

Dena Bank — Money withdrawal message without information from my cheque

 VINAYAK BADGUJAR on Feb 25, 2017
Sir,
My name is vinayak madhukar badgujar i have a saving account (7053) in your parel branch today at 4.15 pm i got a massage that under the cheque no 14713 an amount of rs 48776 and another cheque no 14725 an amount of 25350 had been received by bank. But i have not given such cheque to anyboday the both cheque are along with me then how should this amount has been deducted. I am very disappointed by your branch performance this type of service from your people given to us.

And another things also happened my father was retaire person his account also in your bank (2295)...
Complaint comments  Read comments Complaint category Banks

Dena Bank — Refund my rs.1399

 suiekha on Feb 14, 2017
Respected Sir,

On 17 december 2016, I purchased sports shoes from the shop shoe museum.first I tried to pay through my atm but it was showing error so I paid through cash. then I got a message that my money which was 1399 rs. Has been cut from my account. I complained this on 19th of december. But still I haven't got my money back. I tried to call many toll free numbers, customer care no.s but they are not picking up the phone. I sent many a times to the bank branch but they are saying that my money is pending and therefore cannot help me. I am frustrated because of this bank. If...
Complaint comments  Read comments Complaint category Banks

Dena Bank — Net banking due to forgot password [Resolved]

 umeshuike on Jan 31, 2017
Sir, i have tried many times to work on net banking, i have inform branch for same but t hey where not able to help, i have even complained on toll free no and even on even mobile SMS was send my me but no reply only IB was created and told we will send u user ID and i have to create new password. call me on 9821555809 or Email on umesh_uike@ yahoo.com...
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — Transfer money [Resolved]

 Karmur Anil on Jan 28, 2017
My bank account is in dena bank devaliya branch(ta-kalyanpur, dist-Devbhumi dwarka).
My complain is that bank not transfer my money through neft from my home branch to other bank.bank says that'it is not possible to transfer money in other bank without cheque/net banking'. But the dana bank helpline no.says that' it is possible to transfer money without cheque'....
Complaint comments  Read comments Complaint category Banks

Dena Bank — ATM swipe

 ravijethva3@gmail.com on Jan 27, 2017
Before 25 days i purchase a thing and i swipe the card and miney is deducted from my account but the shoppkeper did not get...so i contact bank but still today i dont get the company back in my account...i tried many time with bank person but they didnt solve my problem still yet...

So, plz help me...
I am very tired this Dena Bank...
Solve my problem...
Complaint comments  Read comments [2]Complaint category Banks

Dena Bank — About swip [Resolved]

 ravijethva3@gmail.com on Jan 28, 2017
Before 20 days i purchase a thing and i swipe the card and miney 18, 000 is deducted from my account but the shoppkeper did not get...so i contact bank but still today i dont get the company back in my account...i tried many time with bank person but they didnt solve my problem still yet..

I am going to 3 day ago but there bank person not give me any answers...

He is say me...your 18000 thousands is not come your account...so not come with question in bank.....
Complaint comments  Read comments Complaint category Banks

Dena Bank — Online transaction

 rahulsamant on Jan 24, 2017
Sir, i have complain regarding online transactions through net banking and atm debit card. Many times i do transaction from net banking or a atm debit card through paytm. But my transactions is always failed because the reason, bank is not accepted our transaction. Due to some reasons which i do'not know bank never tell us. Please i have kindly requested to u sir help me from regarding this problem....
Complaint comments  Read comments [1]Complaint category Banks

Dena Bank — TDS deduction in getting interest less than Rs. 10000

 navneet2508 on Jan 23, 2017
Dear Sir,

I have S/b account 118810028293 in Dena Bank Barra branch. In FY 2015-2016 I got total interest Rs. 9042 and TDS Rs.1649 deducted. Similarly in FY 2016-2017 I got total interest Rs. 5716 and TDS deducted Rs. 786. Kindly arrange to credit the amount Rs. 2435 in my s/b account as it system failure of the bank.

Regards.
Navneet Srivastava...
Complaint comments  Read comments [1]Complaint category Banks

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