[Resolved]  Deutsche Bank Credit Card — Transaction declined 9 times in 2 hrs

Address:

Bangalore, Karnataka

Dear Sir,

Today I purchased jewellery worth around 50,000/- from Bheema Jewellers (Bangalore) and was carrying a Deutsche Bank Credit card to make the payment. To my surprise, the cashier told me that the transaction is declined. I was dead sure that he was wrong and asked him to make another try and he kept on trying SIX TIMES FROM 6.07pm -till-06.49pm.

Not only this, when I fished out another Credit card (American Express) from my wallet after having long discussion with the Deutsche bank customer care, the cashier of the jewellery shop asked me for a Identity-card to ensure that I am not a fraudster. This really embarrased me and I had to produce my driving license to prove that I had a valid credit card. The customer care kept advising me to try after 10 min and i stood there for 40 mins at the cashier. I lost my self respect due to Deutshe Bank's 'technical difficiulties' (as the customer care kept on telling me). I am attaching this screen shot of Deutcshe Bank website where they said that due to maintenance purposes, few services will be down from 4.30 pm (9th Oct) till today 10.30 am (10th Oct). Today (10th Oct), I was denied transaction at 6.07 pm till 6.49 pm WHICH WAS NOT THE TIME MENTIONED IN THE WEBSITE. Moreover, the website announcement does not tell that the credit transaction will not be accepted.

After Bheema jewellers, I proceeded to another restaurant -The Village (Indiranagar, Bangalore). And my Deutsche bank credit card was denied 3 times at 08.17pm.

LOSS QUANTIFICATION: I LOST THE POINTS I WOULD HAVE ACCUMULATED DUE TO THE TRANSACTION OF 50000/- THAT WAS DENIED ON DEUTSCHE BANK AT BHEEMA JEWELLERS. I WOULD LIKE THE BANK TO CREDIT THE POINTS TO MY ACCOUNT.

PLUS

THE SELF RESPECT THAT I LOST DUE TO THE FACT THAT I WAS SUSPECTED TO BE A FRAUDSTER AND HENCE HAD TO PROVIDE MY I CARD PROOF DUE TO THE FACT THAT MY CARD WAS NOT ACCEPTING THE SWIPE. THIS MADE THE MERCHANT FEEL THAT THE CREDIT CARD IS NOT MY OWN. I WOULD LIKE THE BANK TO COMPENSATE THE LOSS OF SELF RESPECT THAT I SUFFERRED.

PLUS

THE RISK WAS HUGE OF NOT CARRYING AN ALTERNATIVE CREDIT CARD TO MAKE A HUGE PAYMENT OF 50000/- LUCKILY I WAS HAVING AN ALTERNATE CREDIT CARD ELSE I WOULD BE IN A FIX.