[Resolved]  Deutsche Bank Credit Card — cheating done with me

I have opted for a world vacation offer scheme with Deutsche Bank Credit Card. the bank has taken money from me & nothing I have recieved from Bank. The below added are some of the communactions which I have exchanges with Bank several phone call have been done from my side & inspite of getting assurance from Bank, no action is being taken till date.
Two months have passed already


<Neeraj.[protected]@sanofi-aventis.com>
16/03/2009 08:54 AM
To Cards Care/db/[protected]@DBAPAC
cc <[protected]@rediffmail.com>
Subject RE: Fw: Complaint : ag







This mail is to share my frustration for the response I am getting from the DB. I am yet to receive any communication from the BANK. Is this reflects the cheating done is true? No measures taken till date. I request you to kindly call me at [protected] or[protected] at the earliest.

regards

Neeraj


[protected][protected][protected][protected]
From: Aanchal Gidwani [mailto:aanchal.[protected]@db.com] On Behalf Of Cards Care
Sent: Monday, March 02, 2009 10:48 AM
To: Bajpai, Neeraj
Subject: Re: Fw: Complaint : ag


Dear Mr. Bajpai

We regret the inconvenience caused to you.

We are acting upon your concern and will get back to you with the status shortly.

We request your support and co-operation in the interim.

For any further queries, please call 66016601* or write to us at cards.[protected]@db.com

Assuring you of our best services.

Yours sincerely
Cards Care Team

*Available in Mumbai, Delhi, Kolkata, Chennai, Bangalore, Aurangabad, Kolhapur and Pune. If dialing from Noida/Gurgaon please prefix 9511 before dialing. If dialing from any other city, please prefix the STD code for Mumbai (022). If dialing from any location other than India, please prefix +91 22 before dialing.

<Neeraj.[protected]@sanofi-aventis.com>
02/27/2009 09:26 AM

To Customer Care/db/[protected]@DBAPAC
cc <[protected]@rediffmail.com>
Subject Complaint :









Dear Customer Service Officer/Executive,

from- Neeraj Bajpai
Credit Card No.- [protected]

This mail is with reference to the world Vacation offer which I have opted with your bank. Right from starting I am facing many problems after accepting the offer. Initially I was told that I have pay appx 6300 Rs & I will get a free accommodation in any of resort selected from the list provided. Till this point it was ok.

But when I received the actual documents in my hand it was already a month old. I came to know that this offer is valid only till may 2009.

I have to book the hotel atleast 2 months prior to the journey date.

Although this was a completely irrational condition where in today's world any booking can happen right at 1 click of the Internet, I accepted it.

I got in touch with the customer care & came to know that I have to get in touch with the official agency personally to get the confirm the availability & get the booking done. I was also told that I can discuss with the agency over phone & can facilitate the bookings

On 31st Jan, I personally went to the Delhi office of agency appointed by the bank to handover the slip to do the bookings. Firstly the behavior of the agency fellow was very unprofessional & rude. I was told that once I submit the slips I have to wait for 2 weeks to get to know that whether I will get the bookings in the submitted list hotels or not. The reason was that they are following the stone age method of booking by sending some courier to the hotel & then confirm the booking. While mentioning the choices for the destination, I was not even allowed to book the same dates for two different places.I got a confirmation slip with number[protected]

One should understand that in the today's world people always try to plan some leisure trips keeping in mind the public holidays so that one can get the leave benefit.

Even after this I swallowed all the rude happenings. Inspite of all this I did not received any communication neither from bank nor from the agency regarding the bookings. When I called the agency, I was told that I will get some reply in next 3-4 days.

No communication came.

I called the customer care on last sat(21st feb) & did narrated the entire incident to Akansha (the customer care executive). I was given a complaint number 21546 & was told that some body will get in touch with me shortly. Now 1 week has passed & I am yet to receive a call.

This is highly unethical & unprofessional way of dealing with customers. I am feeling cheated after dealing with Deutsche bank. This is unfortunate.

Kindly look into the matter urgently.

regards

Neeraj Bajpai
[protected]
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