Dhanalakshmi Bank — Unknown charges without my knowledge

Address:

West Bengal

I had open my account in the month of july 2009 with an amount of rs 1000 since then credit interest capitalized rs 23.40 so my total balance stands to rs 1023.40 i have to maintain aqb is rs 1000 so its in my account but on 30 july 2010 bank debited service tax payable rs 2.58 + acct main chgs rs 25 so my balance become rs 995.82 and on 30 sept 2010 credit interest capitalized rs 18 and my balance stands rs 1013.82 again on 18 oct 2010 bank charges stambnmchaug10 357198 rs 10.33 +ambnmchjul10 348741 rs 100 + ambnmchaug10 357198 rs 100 so the balance stand rs 803.49 like this bank debited charges from my account without my knowledge again and again nor they had send me any kind of information nor the monthly statement so that i can track my account since i had opened my account i have not received any kind of statement not any kind of instruction one statement which i had received on 04 may 2011 is from 01 apr 2010 to 31 mar 2011 and on that statement opening balance is rs 1023.40 on 1st apr 2010 and closing balance is rs 134.26 on 31st mar 2011 so i have visited my branch and meet mrs rejitha she clearly told me that i have to visit branch from time to time which i have not done and asked them for the instruction book and read it out the whole book for the new instruction if any thing is passed from the bank for the sb account holder i told her if any kind of instruction is passed then it is the bank duty to inform the account holder so she refuse and said we have many account holder and it is not possible to inform each and every one so account holder have to visit the branch and read the instruction book i asked her for the reverse she told me it is not possible i din’t understand why i will visit the brance if i am maintaining aqb as per the bank and if any kind of charges applied for any sb account holder then bank have to inform the account holder in my case bank had never communicated me except 4th may 2011 a statement showing balance rs 134.26 from rs 1023.40 which i suppose to have not less but more she told me service tax is applied on sb account from july 2010 + acct main chgs every month on the sb account holder and it is in their instruction book so i have to obey it she was not ready to talk to me in this case so i am helpless help me out so that i can recover my money from the bank.