[Resolved]  DHFL Vysya — Non Refund of Processing Fee

This has reference to the compliant of Mr. Sabari Girish regarding non refund of processing fees on account of rejection of his loan proposal.

The subject compliant was resolved with refund of 50% of fees collected on[protected].

However we wish to highlight the following points

Along with his proposal he had given a cash voucher of his employer, which on verification was found not genuine. It was dated[protected] while he had applied for loan during March 2011. It was represented by him that a portion of salary is paid by cash, whereas it was ascertained that the incentive paid by cash voucher was based on performance of the branch, and it is not a part of salary. He had produced a cash voucher which was not genuine in order to get higher loan than his entitlement. Hence, the branch Manager, who initially accepted the case for sanctioning the loan after verification, declined the proposal in view of the above.

With regard to paying additional fees to engineer Mr. Sabari Girish has himself confirmed that he has paid only Rs. 1000/- by a mail sent by him to our branch (mail dt. 18/03/2011)

Normally, the processing fee is not refunded. In his case verification process was completed, and during this time, the above was detected. Therefore we refunded 50% of the processing fee collected from him as a special case

We have dealt with his compliant immediately and most reasonably.

It is very clear from the above that his complaint is malicious and with an intention to tarnish the image of our employees and company

DHFL Vysya Housing Finance Ltd.

Non informed my loan Refund of Processing Fee
Sir

I am KAMALAKANNAN, I had applied for MART KG loan in DHFL, KILPAUK, Chennai branch in 19/11/2011 and had PAY RS 2758/, on 1st week itself, after all verifications the bank, that too was NOT informed to me I am call but not going that mobil no [protected] name.mr.venkat they processing fee yet, how can i get my processsing fee, pls sir i want my payment of processing fees.

thanking you

Mr. Kamalakannan has to contact DHFL, Kilpauk Branch for his query. He got confused and has registered his complaints in DHFL Vysya Housing Finance Ltd. which is a different company that situated at T. Nagar. This can be forwarded to DHFL, Kipauk, Chennai. The Mobile No. he has mentioned is also not belong to us and we do not know anyone by that name & such case.


Team Chennai,
DHFL Vysya HF Ltd.