[Resolved]  Digitech — Laptop without OS and refused to accept their fault

Address:

Bangalore, Karnataka

Purchased a laptop, Dell Vostro 3500 from Digitech in Jayanagar 4th Block. From the moment we asked for it they were desperate to sell somehow something to us.
1.The stock was very less, no specifications were being displayed to any of the items and they were all jabbering about what is there inside it like they had opened every one of them an put itr on sale.

2. We chose the Vostro 3500 and opted for a Black colour which was not there and they told us to wait for 30mins that eventually turned out to be 150 mins of agony.

3. They readily asked us for an advance.I used card and they did'nt even asked before getting the whole amount.

4. After 2 and a half hours later they came with a Red one like they cant even see the description printed outside the sealed box. After so much loss of time and energy when we objected to it they said they will deliver it to our home the next day with a Silver coloured one.
This was not at all expected. I thought this was the last thing i have to suffer.

5. But the biggest shock was when the next day i tried to start it. There was no OS installed let alone Genuine Windows Basic/Home or anything.

6. Not even a Driver CD was inside. When i called them they said they will download it for me and "I have to go there" and bring it from them and all these after paying them everything at once.I felt dejected and cheated. I still dont know why i chose that shop at all.When i called them up they straight away said that Dell Vostro model doesnt come with Windows installed(!!!!???).

What is this?? Someone please advice what should i do because apart from my hard earned money's worth i feel like cheated.