DHL Express India Customer Care
DHL Express India Pvt. Ltd.
Customer satisfaction rating: 3%
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175
COMPLAINTS

DHL Express India Customer Care

DHL Express India Pvt. Ltd.

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Address
801 A, Silver Utopia, 8th Floor, Cardinal Gracias Road, Chakala, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
58
down
24

Phone:
Phone:
up
22
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18

Fax:
Fax:
+91 22 2825 4387  

Additional info
Customer satisfaction rating
3%
Complaints
175
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:30 am - 06:00 pm
Tue09:30 am - 06:00 pm
Wed09:30 am - 06:00 pm
Thu09:30 am - 06:00 pm
Fri09:30 am - 06:00 pm
SatClosed
SunClosed

DHL Express India related photos (33)

DHL Express India Complaints & Reviews

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DHL Express India — dhl express asking additional amount saying duty

 ibin on May 23, 2019
My friend ordered a parcel as a gift for me from Hong Kong to Bangalore via express service. It came in a day to Bangalore and later it delayed for customs checking. I then followed with customer care to get their customs in charge who asked to provide details of PO and bank statement as customs hold for low declaration. I provided immediately but then no response. After follow up I was told I sent a Po with, 206 Newzealand Dollars but the seller has declared $50. As my friend had booked online I don't know what the seller declared, however, provided details as possible. Later they asked me to provide...
Complaint comments  Read comments Complaint category Electronics & Appliances

DHL Express India — huge customs duty on dhl shipment

 Ratheesh Muraleedharan on May 13, 2019
I had purchased a clothing item of value 116usd from US which is around 8250 INR. DHL has just sent me a message asking for a customs duty or 5824 INR which is around 70% of the value of the item. I've faced this issue only with DHL. What can I do now?
This is not the first time this is happening.. but atleast the last time it was in the range of 20-30%. But 70 % is ridiculous. Is this a nexus between the customs an d DHL to loot individual customers. and when i called the customer care, i was told this happens a lot in case of individual customers....
Complaint comments  Read comments Complaint category Postal & Delivery Services

DHL Express India — dhl express why additional warehouse charges?

 kamtey ringu on Apr 26, 2019
I purchased 1 single piece of battery charger adapter from a uk based ecommerce company called cvp (Creative video production limited: https://cvp.com) on 23rd april 2019 and my order was shipped through dhl express and the tracking no is: [protected].

To my utter dismay, a customer executive from dhl express india kyc called me on my mobile phone on 24th april 2019 informed me to furnish an import export code certificate and upload my gstin number or pan card on dhl express kyc site.

I informed customer executive from dhl express india kyc that i am totally unaware...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DHL Express India — parcel delivered to the wrong address

 Kimaya Desai on Apr 22, 2019
I had couriered a parcel containing confidential documents to australia which got swapped with another parcel destined for dubai. My parcel reached dubai to the wrong recipient. Dhl, who is apparently known to provide good courier service, did not just go wrong with the address but delivered to the wrong country itself. It’s a shame that they charge a good inr 1900 for a parcel weighing not more than 200 gms with such bad service. I need a compensation for the same and want the parcel to be delivered within the next 2 days....
Complaint comments  Read comments Complaint category Postal & Delivery Services

DHL Express India — dhl is not approving address proof

 [email protected] on Apr 15, 2019
Hi this is vishnu Kumar Gupta, I have purchased two items from AliExpress which was expected delivery date 9 april.but DHL KYC documents office not approving address proof even I provided address proof

I have purchased two items with below tracking details -[protected] and [protected].

I have given this latest gas connection receipt which have clearly mentioned my address.


Please approve my KYC documents...

Regards
Vishnu Kumar...
Complaint comments  Read comments Complaint category Airlines

DHL — a simple mechanical watch "retained by customs for unspecified reason"

 Ankurming on Apr 11, 2019
The watch bearing the item n° cl[protected]de, has got stuck in customs in mumbai 3 days back on 8th april 2019 and currently it shows that it has reached bangalore but its stuck for unspecified reasons and i am not sure how to get it cleared. Its a simple quartz movement type watch which i bought from company's indian online store. The company name is slow which is a startup company.

Please let me know what is required from me to clear this shipment. Thanks....
Complaint comments  Read comments Complaint category Movement & Delivery

DHL Express India — parcel not delivered

 raiyaan001 on Apr 6, 2019
Parcel not delevered in last 14 days from delhi to sydney i book parcel from delhi on 26th march when i am in india because i have excess bagage.in the parcel have artificial jewellery which i use in family wedding in sydney now the wedding in few days but i dont know where are the parcel i call so many times customer service but i did not get any proper answer he say the man who check the jewellery he is suck or holidays but this not good service if some body sick my parcel stay in india other wise he return my parcel to my agent after two or three days i bring my stuff with me because i come back...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DHL Express India — kyc can't be done with dnd activated

 pc0046 on Apr 2, 2019
I am unable to do KYC for an imported parcel because I have DND (Do Not Disturb) enabled on my mobile. So I am unable to login to upload the KYC documents.
This is crazy.

For almost every online transaction, one requires an OTP, and I have been getting OTP and other tracking messages from reputed companies with DND on.

Why can't DHL do the same?

I was asked to give someone else's number to upload! That is not correct!...
Complaint comments  Read comments Complaint category Movement & Delivery

DHL Express India — unable to clear package

 sarooshyt on Apr 2, 2019
I am facing major issies with the courier service as they keep calling me for kyc documents and at times for a invoice. Now will one have a invoice copy for a gift being awaited (Awb[protected])? And the customer service is not bothered to follow up as well with the customer. Since days together the package is stuck with customs.

Desired resolution:- please deliver the gift package without any more complications...
Complaint comments  Read comments Complaint category Mobile Handsets

DHL Express India — no fresh declaration form

 Manali P. Sankhe on Mar 27, 2019
I got this rejection from dhl
However they don’t have an option for fresh submission or declaration form.
So i am not getting a chance to upload the correct one
Message:
Dear customer, please note kyc documents against xxxxxx has been rejected. Aadhaar card : approved. Authorization letter : rejected. Need to mention correct consingee name "xxxx" in authorization letter. Other document : rejected due to need to upload address proof unsubcribe: http://1txt.in/a or sms dhl unsub to 53456...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DHL — extra charges on duty charges from dhl [Resolved]

 Prashantha Y V on Mar 23, 2019
Customer are fooled by the reputation of this international jaint courier service who are very poor in customer service above that they charge hafty from end customer.I ordered a parcel from HK to Bangalore via their express service with docket [protected]. It came in a day to bangalore and later it delayed for customs checking. I then followed with customer care to get their customs incharge who asked to provide details of PO and bank statement as customs hold for low declaration. I provided immediately but then no response. After follow up I was told I sent a Po with, $23.99 but seller has declared...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DHL Express India — dhl charging custom fee of 4054 inr on my item shipped from us

 Aaditya Chourasia on Mar 22, 2019
I have won a gift item from website Tripleclicks.com, which is "Roku Streaming Stick", and on 14-Mar-2019, Carson Services has shipped the item to India through DHL Courier.
Once it arrived to INDIA on 20-Mar-1029, DHL has sent me custom fee of 4054 INR, after paying that only I can get my item delivered. I really don't understand
how come the custom fee if 4054 INR for the item which is worth Comparatively less approx 3500 INR in India market. Also it's so small and hardly weighted 0.5 KG. Please suggest what am I suppose to do in this case.
Waybill No : [protected]...
Complaint comments  Read comments [1]Complaint category Tax Services

DHL Express India — due to shipment delayed i lost 1 lakh and i faced depression bcuz arrogant behaviour of customer care

 சரத் குமார் on Mar 19, 2019
Hi dhl,

I want to introduce our company, we are an start up and struggling a lot to become a success full firm for last 1 year,

All our savings we have invested in this shipment awb [protected] with 4 pcs
Jd[protected]
Jd[protected]
Jd[protected]
Jd[protected], with commitment to deliver the goods before friday (15/3/2019)

From the beginning shipment as issues, only 2 pcs is shipped from hong kong and later 2 pcs where shipped. 2 days delayed and customs has cleared 4 pcs, but again 1 pcs is missed...
Complaint comments  Read comments Complaint category Business & Finances

DHL Express India — about my courier which got stuck since a week.

 krishnakishore k on Mar 16, 2019
This is krishna kishore from ap. I got a courier through dhl with awb[protected]. And i have recieved a message to upload my documents for id and address proof. Whe i did it and it got rejected for first and based on the dhl kyc executive suggestion i have uploaded my flat purchase document which is in telugu language on 09/03/2019, which is a week back and since then, inspite of many calls and reminders, dhl people are not approving this kyc and my shipment got strucked in their office.
Who will cover this loss due to this delay???

I need an immediate action on this....
Complaint comments  Read comments [1]Complaint category Other

DHL Express India — too much delay in dhl courier services at iit patna from the given delivery date

 Ansadh Kumar on Mar 9, 2019
The delivery date expected was 6th of march and the courier was sitting on the package till the 9th of march doing nothing. We did not receive any communication, nor notice about how to proceed. We had to continuously call the office for two days before they asked us to go retrieve the packet rather than delivering it. During customs clearance they asked for a huge amount of documentations as well as some seemingly illegal practices. 3 packages have gone through customs 3 different documentation sets were asked. Furthermore they started asking for 1000rs name correction documents without any reason,...
Complaint comments  Read comments Complaint category Electronics & Appliances

DHL Express India — dhl is asking me to custom clearance money to deliver my parcel

 Romia Textiles on Feb 12, 2019
My friend from tunisia sent me a gift parcel and paid all charges there but now dhl india is asking me to clear the custom duty to get it. She has sent me a gift before and i didn't need to pay anything. She paid everything this time too then why am i being asked to pay any charges. Custom charges are so much and i'm not able to pay right now. Even if the amount is small i can pay but it's like 2700. This the tracking number. Kindly help me to get my parcel.
Awb: [protected]...
Complaint comments  Read comments Complaint category Other

DHL Express India — shipment in delay citing custom clearance

 Imtiyaz Kitekar on Feb 6, 2019
1. The shipment was ordered on jan 28 2019 and supposed to be delivered by 3rd feb 2019.
2. As per dhl tracking - it reached to mumbai customs on jan 31 at 2:24 am. 3. Post that every morning the status is updated with "awaiting custom clearance" every morning between 9 to 10 am in dhl tracking portal and no update for the day.
4. This means, no body is acting on the clearance part except every morning logging into portal and updating the same status again and again.
5. Contact the call center with no better ans than team will reach to you in next 1 hr. No body reached out.
Complaint comments  Read comments Complaint category Movement & Delivery

DHL Express India — uploading kyc

 Laxminarayana V.N on Jan 24, 2019
Cf. Shipment via dhl awb [protected]
1. On receiving a message on my mobile phone on 23/01/2019 at 06.27 pm relating to the above product i uploaded scanned copy of my passport. Since my delivery address is different from the passport address i have been trying to upload my phone bill to authenticate delivery address on line. But the web page becomes inactive soon after i am allowed to log in. I am at a loss to know the fate of kyc documents and the shipment.

2. I received a missed call twice today from [protected], and i do not know if it is from dhl or its local agents....
Complaint comments  Read comments Complaint category Electronics & Appliances

DHL Express India — kyc

 RupesH79 on Dec 25, 2018
I have submitted all documents as requested by KYC process.

One doc - Pan Card accepted

Second Doc = Rejected - Reason given - Address not matching.

I have a valid an proper RENT agreement, I HAVE ATTACHED screen shot of the agreement just to prove the address is perfectly fine.

The KYC team of Dhl says address not matching as in airway bill.

But its exactly same an if anyone wants can walk in the address with the courier to see if its same address or not.

This is harassment to customers AWB [protected]...
Complaint comments  Read comments Complaint category Movement & Delivery

Dhl Express — bonded storage and custom fee handling charge reimbursement

 Neethu Balan Nair on Dec 25, 2018
I recently bought an item from australia. I have already paid aud 20 for shipping through dhl via the company i have bought the good from.

Now my concern is the final bill that has been asked by me to pay.

I can see total 1180 rupees extra in my bill under bonded storage and disbursement fee. Therefore my total amount is almost 105% of the good (Aud 39) that i have imported. The good is even cheaper.

These fees have to be paid if the good is kept is kept for more than 48 hours which in my case is technically not the case. It was because of dhl kyc team's...
Complaint comments  Read comments Complaint category Other

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