DHL Express India Complaints & Reviews

Not approving Airbnb receipt as a hotel booking receipt which has the complete address. And then I was asked to upload electrical bill and you know how the electrical bill looks like in India. It doesn't have complete address but it has sufficient details to see that both the address on delivery and shipping are same. Please help me in this regards. I have uploaded 5 times with no success. Every time they are rejecting my kyc. This is really not the way to deal with customers. If this is the case, I would never prefer DHL again in my life. You are supposed to ease the process and not hold things with you.

My oil cost is 26 Australian dollar and MRP is 175000 Indonesian Rupeeya and 950 Indian Rupess. But DHL takes 3000 Rs custom duty. In this they add 820 Rs Handling charges also. Why Handling charges when we already paid them 95 Australian dollar.

Hi,
My name is Manpreet Singh, and my parcel is stuck in Delhi without any reason. I chose courier service in Barnala (Punjab). I paid all the amount and
they gave me invoice and receipt as well. I paid 21550 Indian rupees. My tracking number was [protected]. When I called to customer service, they told me your shipper has some outstanding which is Geetika Enterprises in Delhi, so we cannot process your parcel further, but I do not know, who is Geetika Enterprises and how my parcel was reached in Delhi. Please let me know if you can help me with this.
Thanks
Manpreet Singh

DHL Express India team is holding my laptop illegally (used laptop, purchased in India & couriered back to India from UK). They are demanding to pay customs duty, but they refuse to produce any proof of customs duty demanded by customs department or that the laptop is in possession of customs. DHL has my laptop and is trying to extort money from me in the name of customs duty.

DHL people involved in this scam: Blr.[protected]@dhl.com (Anand), Ralph.[protected]@dhl.com, uk.[protected]@dhl.com

I ordered a pacifier for my daughter from U Buy ( 930 INR), shipping 1800. These fellows came up with 2160 INR custom duty chargers and demanded to clear them for delivery. Is this acceptable?

My name is AMIT DAHIYA. My mob. no. [protected] and email id [protected]@gmail.com. I have an awb no. [protected] which is an import shipment from Netherlands. I have called dal more than 60 times every time there employee asks me to provide with an address proof of my work location I have given them thousands of proofs that I am a small employee at this restaurant name glam and grill but every time they are just asking me to do another thing. when I am done providing that too they find a different way to mentally harass me. since past 4 days 3 hrs of my working time is wasted just to speaking to these people. my parcel is right now on hold at Mumbai. I therefore request you to please help me out in it.

My above shipment of two small insignificant paintings arrived in Delhi a month back. The concerned staff Ms Samiksha and Mr Shrikant did a terrible job of clearing from Customs at Delhi and gave some insane and unlawful custom duty working. The 12 percent Gst was charged as 28 percent. The duty came to more than double of the price of goods. I let them forfeit the good. The DHL staff did a terrible job. No phone call came from Samiksha and just cold rude emails. One she said goods are cleared but then changed the stance. She should be sacked immediately from the job.

AWB [protected]
Price of Product - 80 EUR =7063 INR
Price DHL express shipping - 492.63 EUR = 43 500 INR
After KYC i got call from DHL custom agent who try explain me I need to pay 39 694 INR duty tax. Which is 6 time more then product cost.
Sender already pay 492.63 EUR (43 500 INR) for shipping. But they want i pay same amount again

I have been getting calls from KYC team asking for KYC documents for shipment [protected] where in they state that the address proof should carry the delivery address as in the shipment. I am in a government institute where the delivery address carries my building name and room number to which the kyc team asks for PAN card and aadhaar card. After severe arguments one (I have been getting several calls and every time from a different person)...

Hello Team,

My Delivery time was on 21/11/2022, But there is no response from the DHL Team, In the KYC Page it says the KYC is approved but no information when my order is going to delivered

Tracking Number: [protected]

Kindly reply to the incident, I have mailed them several times but no reply
Kindly confirm me the delivery time to this mail ID
Writeme.[protected]@gmail.com

My parcel is not delivered to the receiver after 2 weeks of time.My estimated delivery time was on November 21 2022 but still it's under the KYC process.I have had the worst experience so far with the customer service people.I have uploaded all the documents they requested nearly 6 times and it's still not cleared.
Please look into this issue and deliver the parcel asap.

My AWB bill number is [protected]

My compliant regards chamber plate is broken and damaged since 20 days.. I have been informing local bbmp and bwssb persons too.. There are no reply or actions about that.. Problem is occurred while public persons walks and vehicles fell on that.. So pls take action as soon as possible...

Probably the chennai region of DHL / DHL express is the worst I have experienced so far. They seem to have no training in handling customer complaints, They are very arrogant, rude and absolutely ' dont care'. Every complaint is received and replied back irresponsibily and forgotten and they call this customer service and they call themselves an international courirer!!!
NO ACTION, NO CORDINATION, NO FEED BACK!! AN INTERNATIONAL COURIER CHARGING EXORBITANTLY!! Anybody can talk to their customer service number and have the experience.

Took old people for a ride, not once, but twice.
Shipped Items containing Shirts and some branded Non-Perishable Items like Murukku, Madras Mixture, Dhal Powder as Diwali Gift to our son in Spain.
First time Parcel sent on Sept 21 AW Bill no [protected] from Chennai.
This was not cleared by DHL Spain, Citing - Parcel weight 5.4 Kg. Will not go through Customs. If Weight is an issue, What was DHL India doing? They could...

Not complaining something new...My parcel has landed and now they are saying pincode is not same as mentioned in shipment...
It's my bad, that i didn't do proper research before ordering through DHl...
I am very sure they will now try to get more money in the name of warehouse and custom charges...If this happens, I am going to file a legal complaint aginst this company...There are enough proof with me that DHL is doing fraud and cheating customers...Feeling cheated

Dear Sir,

DHL servicce always amaze, unfortunately the AWB [protected] consigement reached 10th September 2022 to India, till nown now clearance goes very slow process. every day only one process which also we get update after 48 hours from team.

We have panlty from end cusotmer ( GE Reseach Lab Bangalore ) already every day huge on late delivery . We highly trust DHL to support the shipment but every day one update also not we are getting to speed up the the shipment clearanc e

we are unable to reach the shipment clearing DHL agent to reach and speak to get update at least once in a day.

Kindly support to clear the shipment asap to avoid further loss due to his shipment . We are unable to delight our customer due to this 20 plus day delay .

Kindly support

Reach me [protected]
Landline [protected]
[protected]@aigeniss.com

We are a manufacturer exporter in ludhiana and we are sending regular international couriers through DHL courier near bus stand ludhiana. But every time they are not mention our GST number on bill. That is why we are not able to claim the GST claim and the whole GST amount DHL puts it in his pocket. May this is a fraud against government.

Please take a serioud action against DHL Ludhiana near bus stand office.

Thanks

We have received consignment from Germany on above Airway bill no., they have raised query in tariff no. error in the invoice, we got it corrected from our supplier and submitted on 31/7/2022, as on date the consignment is not yet cleared, we have spoken to 35 times in customer care services, no proper info. We are not getting any DHL office staff's nos. No proper information about my consignment, we are fed-up on this DHL service. We need support for this, we need this materials very badly.

Person staying at US, sent some clothes, vitamins, splenda . Furnished all deatils like value weight invoice.KYC details were asked by dhl, When landed at Bangalore waiting for custom clr. dhl asked us to furnish declaration letter to deputy commissioner saying gift items and no payment involved fro here and form 7 duly filled.
inspite of all this giving dhl clearing agent did not convince customs with the letters and form 7.Asked us to pay 100% duty .
The way they have opened items with out taking any care.All things were just stuffed back .why dhl didnot able to convince properly
not able to contact clearing agents because of call centre
such shabby treatment calls for boycott

Volumetric weight is calculated by multiplying the dimension of the box and then dividing (L*W*H / 5000).

When i measured the dimension of the box, it was completely different from the dimensions used for calculating the volumetric weight. I raised the issue with my account manager and billing department, but of them stated that the dimension taken by the DHL are correct. In fact I had provided the pictures of the box along...