Dish TV — Dish TV deducting channels inspite of payment made

 
4 Reviews
India
 sumita
I have taken a dish tv connection in the month of January 09. The connection no is [protected].

My problem is that we have taken the Platinum package which is the highest category as per the website in order to avail most of the channels. We have observed that each month starting from February two channels are removed from the package.

The channels removed were as foll:

Feb: UTV movies & Bindas
March: CNN IBN
April: Zoom and Times Now.
Also all these channels were removed without any notification to us.

All these channels were earlier stated to be a part of the platinum package. When we contacted the customer service ( whom we were able to reach with great difficulty) we were told that Dish tv at their wish and will can remove or add any channel at any point in time. Well we have not seen any channels being added.

When we are subscribing to a package and paying for the channels for the same then what right does the channels have to remove the promised channels. This way at the end of it we will hardly have some two or three channels.
Also my reason for taking the platinum package was to avail all channels and have peace of mind. This deduction of channels every second day is a big headache and mind you we dont have so much of time to waste on renewing channels every day.

Also when I have payed given the fact that I will be given these many channels then I dont see that Dish tv has any right to deduct channels as per their whims and fancies.

Another issue that we face is that with your customer care. We dont get connected for along time and when we do the executives hang up the phone in between the conversation to avoid answering queries. Also they are extremely rude. I dont think that in today's competitive world one can afford to provide such a pathetic service.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

@ Sumita,

I agree that the channels you have mentioned were removed from the base platinim pack and made them available on ala-carte packs.

But as you said their is no notification for this to us. That wrong... Dishtv has already made this annoucement of removing channels from base pack and for that they have run a scroll on those channels some 30 days or so. Even the new channels like Bindass movies and UTV movies are available for preview for 30 days only after that its paid channels.

About customer service till now i haven't face any major problem in dishtv and my experience with customer service is very satisfactory.
for the last one day few channels are not displaying, inspite-of that I had taken the platinum pack. kindly do the needful.

vc no: [protected]


vipin
i-1/3/ sec-16, rohini, delhi
[protected]
recently few channels are not seen even though i have paid for them. i u want the details of the channels and the vc no. i can give u in next mail.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    45%
    Complaints
    3753
    Pending
    623
    Resolved
    1521
    phone
    +91 12 0255 0000 [All Lines]
    +91 11 6001 3474 [Northern India]
    +91 44 6001 3474 [Southern India]
    location
    FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
    Dish TV - Dish TV deducting channels inspite of payment made