Hi,
I am one of the subscriber of DishTV and recharged my Dish TV account on the month of February. As the recharge free offer is going on, i should get 3 a-la-carte packages and free movie on demand for one year. From which 80% of the amount should be gone towards the movie on demand and rest 20% will go towards a-la-carte packages.
But at the time of recharge the customer care guy told me that you recharge your account and then inform us so that we can provide the a-la-carte packages within this amount. I recharged and asked the guy to provide me the a-la-carte packages, the guy asked me the options and also told me i can provide my options anytime but within 24hrs. So i requested for UTV movies and colors that time. And after 2-3 hrs i opted for Zoom TV as well but suddenly after 4-5 hrs Colors got disconnected from my service and i asked the customer care to provide the same but the issue didnot got resolved within 24 hrs and then again i informed the same but that time 24hr time limit has gone. Then after some time i have all the 3 a-la carte packages but my balance amount was reduced and as a result my my recharge validity also reduced.
Again when i asked the customer care, they said colors and UTV package would be charged to you and this is because you didnot requested for all the three packages at one time where as i was informed earlier that i can provide my options in 24 hrs and it was not informed that all should be at one-shot. second, the technical problems are not my fault, for which i got the colors channel after 24hr limit. Third, when i tried explain the whole thing, the customer care executive told me that they have not enough time to listen the story, then why customer care exists?? And the big thing is that they have not recorded anything and told me that they could not find any earlier request of mine in their system, this is weired.
I need the clear explantaion to all my problems and need to get my money back as it is completely DishTV's fault.
Details of my connection:
Name- Rakesh Kumar
Dish TV VC no -[protected]
Regards,
Rakesh Was this information helpful? | 
i am sedning this message that i want to recharge my account but his option no meet of the dish tv please reply message and then tell me about his opiton hurry up and ok my mobile no [protected]
hello i want to say something and when i did recharge my account of the dish tv side beaucause his option no meet me now and i am very toruble and ok
thanking you IMRAN KHAN