[Resolved]  Dish TV — Inappropriate recharge and overcharging by Dish TV dealer Dhareshwar Electronics

Hi,

I am using Dish TV (VC No. [protected]). I had recharged my account with Rs 600/- on 10-Dec-2009 from Dish TV dealer Dhareshwar Electronics, Subhanpura, Vadodara, Gujarat, in which Rs 500/- was given for Silver package for four months and Rs 100/- was for Colors channel. All these details were specified on the receipt, which have with me even today. I can produce it as and when required.

But, to my surprise, my Dish TV connection got disconnected around 25-Jan-2010. On contacting Dish TV customer care, I was informed that Platinum package was activated on my last recharge, and hence, my account was disconnected. Also, I was advised by Dish TV customer care to send a scanned copy of the receipt given by the dealer to their customer care email id with my complaint, which I did.
I contacted Dish TV customer care, as well as Dhareshwar Electronics with my complaint. It was very clear that the mistake was on Dhareshwar Electronics' side. But the response that I have got from the dealer has been pathetic. Initially, the dealer agreed to activate my account, but never did that. Every day I would contact him, he would give some or other excuse and say that it would be done tomorrow. But his tomorrow never came. I was being treated like it was my mistake and I was begging them for help. Even though the fault was clearly not on my side, I had to listen to awful words from him. My concern is that when I had paid for Silver package, why was Platinum package activated when it was unwanted?

On the last call from Dish TV customer care, I was told that I should have informed Dish TV about improper recharge within 2/3 days of recharge. But, genuinely, I only realized it when my connection was disconnected and I contacted their customer care.

As a part of Dish TV policy, they charge customers a penalty of Rs. 20/- if they fail to recharge their account on time, because it is customer's mistake if they do not recharge their account timely. They also charge customers with Rs. 40/- for downgrading packages. How can it be accepted that a higher package is forced upon me even though the receipt specifies a lower package details and the fault is clearly on their dealer's side?

Expecting a helping hand from your side, to find a fair resolution.

Regards,
Nimit Solanki

Note: Am resubmitting this complaint; as in the previous complaint I had a typing mistake in my email id. Please disregards the previous submission, and consider this one.