[Resolved] Dish TV — Worst service | |
Sir, I subscribed to Dish tv services on 31.03.2009 with 100 days package. My V C no.: is [protected] We were offered a complete package of all channels for initial 100 days , but subsequently after 10 days few channels (UTV, Bindass & consequently Zee Gujarati) were automatically disconnected without prior information. Upon inquiring with Dish Tv customer care, we were informed that now these channels will be under paid services. THIS IS A FRAUD BY THE DISH TV SERVICE PROVIDERS!!. In a way we were misguided and legally were authorized to avail this facility without any extra charge for 100 days!. We are regularly facing problem o[censored]nnecessary deductions of amount from our recharge price. We regularly pay for silver pack + colors but the amount always is considered only for silver pack. We have to regularly followup with the customer care (who are usually not available) to get back the colors channel. Inspite of several complains, they do not upgrade our package details on the my account info. Everytime we get the same reply that there is some technical fault in their system..IS THIS OUR FAULT??? WHY SHOULD WE BEAR THE COST FOR THEIR FAULTS???? Last payment made on 17.02.2010 for silver pack + color paying Rs 150.00. I received message on my cell on 24th intimating that we can opt for supersilver pack by contacting the customer care. When we had a conversation with customer care, we were being told that the super silver pack will be upgraded and the last payment date will be reflected either by msg on cell or on my account in dish tv. This date as on 22.03.2010 (until 8.00pm) showed due date as 22.03.2010. But the channels were deactivated on 21.03.2010 without any intimation. Upon enquiry with c.c we were informed that due to TECHNICAL fault, the wrong date was being shown. IS THIS OUR FAULT??? I even did not received any intimation on my cell number!. Today on 22.03.2010 I recharged my account with Rs. 200 at the Dish Shoppe, C-145 Swaminarayan nagar, Opp. Maruti Complex, Channi Road., Nizampura, Vadodara - 390024, Ph:[protected]. The receipt number is 2355 clearly mentioning the scheme as silver pack + color. But received an intimation on the cell at 4.33 pm that the transaction[protected] was successful for Rs.150. Why Rs.50 were deducted????? The customer care people do not take any responsibility of their dealer. The customer care person that we talked was Mr. Vikas Sharma with our complain number[protected].00pm). In spite of deducting 50 Rs. the color channel was also not activated. This type of harassment is regular with either mistakes in recharge date or recharging the channels. I wish to take LEGAL actions against them. Kindly advice on how to proceed and look forward to your earliest assistance. Thanks, Ashok S Thakkar Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
Well My details are hereof:_
VC No -- [protected]
Acc Name -- Gurmeet Singh
I[censored] say they listen to u at customer care mail ID...its completely wrong..In my case i have beenreferring to dish tv abt my complaint...and after 7 days of follow up...my complaint No[protected].has been clossed without even informing me...
worst Service j have ever expected from a company like Dish Tv
My complaint was abt not providing me the extra bonus with 1000/- Rs recharge that i did...and not gigng me the free A-la-carte package i had subscribed...even i have receipt from distributor which mentions that i have been given Gold + UTV Pack Free...Can u imagine anythng worst????????
Amarpreet Singh
VC No -- [protected]
Acc Name -- Gurmeet Singh
I[censored] say they listen to u at customer care mail ID...its completely wrong..In my case i have beenreferring to dish tv abt my complaint...and after 7 days of follow up...my complaint No[protected].has been clossed without even informing me...
worst Service j have ever expected from a company like Dish Tv
My complaint was abt not providing me the extra bonus with 1000/- Rs recharge that i did...and not gigng me the free A-la-carte package i had subscribed...even i have receipt from distributor which mentions that i have been given Gold + UTV Pack Free...Can u imagine anythng worst????????
Amarpreet Singh
72%
Complaints
5401
Pending
0
Resolved
3732
View all 5401 DishTV reviews & complaints
+91 12 0255 0000 [All Lines]
+91 11 6001 3474 [Northern India]
+91 44 6001 3474 [Southern India]
FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
View all DishTV contact information
Channel Packages are not updated regularly.. even after one year u can not view certain new demanded channells..
When u reinstall the Dish, They Charges are Rs. 450/-, but dish transportation in your scope.. They will never assure u about service, No cordination between service centers of different cities.. always ask payments in advance..
Overall I suggest do not go for Dish TV.. go for Doordarshan its better.. at least u can view all free channels..