[Resolved]  Dish TV — Complaint resolved for last 15 days

This is with reference to my Dish TV Connection (VC no. [protected]), I wish to inform you that my Dish TV had some alignment problem due to which we are not able to view the TV for last 15 days. On a daily basis I am registering my complaint to Dish TV custmer care centre no.[protected]. On a daily basis I have been assured that my problem will be solved in next 24 hrs., but till now no body had even bothered to take care of my probelm. In this season of summer vacations my family has been deprived from viewing the TV for last 15 days.

Calling Dish Tv customer care centre is a tedeous and costly affair. On an average, one call take 5 minutes waiting period and costs to a customer Rs. 10 to 15 per call.

To my surprise customer care people dont have the Dish care phone nos. of my area and I have been advised by customer care executives to personally go to Dish care centre and got my problem resolved. In this season of summer I didn't find this is the only job for which I take leave from my office and go to the Dish care centre for getting my problem resolved.


Please look into the matter on an urgent basis and if the probelm is not resolved in next 24 hours I would be compelled to surrender my connection and take resort to the Consumer court forthe refund & compensation for harrassment and deficiency of services on the part of Dish TV.

You are also requested to please tell me the procedure for surrender of Dish TV Connection.

My contact details are:
AMIT JAIN
90 R, Sector 4,
Pushp Vihar, New Delhi- 110 017
Cell no. [protected]
VC no. [protected]