[Resolved]  Dish TV — Harashment in providing connectivity

Dear Sir,
The Dish Tv has installed the set on 19/05/2008 (almost after 305 months of purchase), but till date they have not activated the services. I have paid the amount required on 19th itself. I have called them for more than 15 times at the numbers 60013474, 65342255 and 65342266. Their call center no.[protected] is always engaged, and despite of my all trials in last 12 days I could not get the line.Today morning also again I tried to contact the local dealer 2 times, but both the times they have disconnected the call, after escertaining that I am calling. I am enclosing herewith the full details by the mail (3rd mail) sent to dish tv for doing the needful. It seems they are not doing anything and neither they are taking the matter with the local dealer, despite of my repeated request to them. The local dealer is not cooperating at all and is very adament as well.
May I request you to take up the matter with the dish tv and pass the appropriate order so that in future other consumers should also not suffer with this type of attitude. I earnestly request for your justice at the earliset, please.
The details of the case are as under.:


Deasr Sir, Dt.29/05/2008

In reply to your mail I will like to put forward as under:
1) I have purchased the set form E-Zone 3.5 months back, since than I am waiting for the installation to be done, but no body has cared about.
2) After searching the number I tried my best to get it installed on 19May2008., since than it is waiting for the activation.
3) I have given a complaint vide no. 13490715, but till no action.
4) I have requested the local dealer M/s A.V.SOLUTIONS, # 77, 23rd Cross, 14th Main, 3rd Block East Jayanagar, Bangalore-560011, to send the SAF form or give the copy to me so I can fax it up. But the dealer is very much adamant and he is not cooperating at all. He says" that the Noyada people are not doing, and that he has sent the requisite with the activation request, now don't disturb me and call me, whatever you want do do with the Delhi people, What I can do if they don't want to activate?"
5) I requested you to contact to the dealer and I have also given their no.[protected] and66), the contact persons Mr. Purshotam, who told me yesterday that it will be done within 24 hours, but today he is not willing to speak also. Ms Sumirathara, now she is disconnecting the calls, Mr. Nagraj, who told that withing 5 hours the system will be activated. But all in vain.
6) I have called several times to the no.[protected], and every time they say it will be done very shortly. I have requested repeatedly that why not you people speak to your local dealer, to know why he is not sending the forms to you, but I feel till this time no body has done this. If the dealer's behaviour is not to the mark, than why he is not terminated from your franchise.
7) It seems there is no responsible person in your entire system, who can do the needful going into the matter.

As desired by you, my details are as under:

NAME : S.K.SINGAL.
ADDRESS : # 100, 6th Cross, K.R.LAYOUT, 6th Phase, J.P.NAGAR, BANGALORE-560078.
TEL. : [protected].
VC No. : [protected].
Set Sr. No. : 07B9ABF42DS56430.
Model No. : CD1004is
Receipt No. : 3498 Dt.19/05/08. for Rs 384/- of A.V.Solutions. Payment made through cheque no.166117, which is already
debited to my account.
What best I could do on my part, I have done it. The rest is tobe done by you only. If still it is not done, than there is no other choice is left out with me than to request to the consumer form for the default of the service provider not performing despite of his dues has been paid.
Hoping this may make you to de the needful at the earliest.

Regards,
Singal.