[Resolved]  Dish TV — Even installation did not complete in 2 months!

Se my story in the form of email:-

My Recommendation, never go for DISHTV. The customer care is a bunch of leech and lazy people. They don't have any clue about what they do.
Here goes my story that is in the form of my emails to [protected]@dishtv.in :
Dear Sir,

I am not sure if this mail is going to alert person of deaf system. I never felt so helpless in my life, before this.

Just wanted to update you with the more information regarding my traumatic experience with DISHTV.

Like a Brand Loyal fool I again contacted DISHTV customer care today and waited 10 minutes before someone could pick up my phone. Anyway the conclusion of 30 minute long call were

- Again the supervisor did not come online and let the front desk callers tell me that he will get back to me.

- I again got another reference number So the reference numbers I have now . 1308806 / 13174260 / 13850735 / 13360916 and I don’t remember the initial numbers that were given at the end of April and start of May.

- Again after asking about some mail id of senior official of DISHTV, I was told [protected]@dishtv.in is the ultimate mail id and it goes to all high officials.

- Again the front desk staff told me to wail for supervisor and cut the phone after 3 minutes of wait.

While getting my Dish uninstalled in Gurgaon, I paid Rs 300 to your local service guys, all unofficial because I could not wait to vacate my residence there just because someone from DISHTV will come and uninstall it. (I would have been waiting till now!)

After coming to NOIDA also if I would have paid Rs 500 to your local support person, I would have got my DISH installed ages ago. The day I got the number of local support staff from your customer care staff, I should have guessed that probably I have to give some ‘underhand amount’ to get my DISHTV installed.

But Gentleman, now there are other options. I am moving to consumer court and trying to put this story to some responsible press chains. Probably it might uncover the ‘underhand deal’ story about such a good brand DISHTV, that higher management is not aware of!

Regards,
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your relations are unique, why don't you define them?

[protected][protected][protected][protected]

To: '[protected]@dishtv.in'
Subject: I wished but could not DISH?
Importance: High

Hello Mr. Ranjit,

This mail I wanted to send to higher management of DISH TV. But, could not manage to get their email id. I hope that you will spare time to go through this mail and forward to Mr. Chandra and other responsible people there. I am sure that this issue will be positively take by the management for betterment of the company.

I would like to bring this issue to you as a customer as well as an investor with your company. This is related to the poor condition of the customer care of DISH TV.

I was based out of Gurgaon and got a DISH TV subscription. On 29th of April 2008, I logged a request to the DISH TV Customer Care, that I am moving to Noida and would like someone to move my connection there at the new address. I was told that the transfer would be done within 24-48 hours including the installation at Noida address.

2 days went and no one contacted us. We had to call a local vendor and get the Dish un-mounted. We brought that with us to Noida sector-62 at our new residence.

Again there was complete silence! I called the customer care again on 10th of May regarding this and answer was – We are facing some ‘logistical’ issues. Great! They gave me a complain number and told that within 24 hrs someone will call me and install the DISH. Obviously nothing happened!

Again after some days I called the customer care and after 35 minutes wasting my time what I got was- I apologies- and another complain number. Some days passed and on persistent call from my wife, I again called Customer care and asked that I want to talk to some senior person- I was put on hold for 25 minutes! I cut the phone and again called someone. She told that the supervisor will call be in 5 minutes as he is busy! Of course I did not get a call from the supervisor! What is the use of a supervisor if he is not able to supervise?

I called again and I was put on hold saying that the supervisor is busy and please be on hold for some time. I was on hold for 10 minutes and the same person tells that he has talked to the supervisor and the issue will be shorted ‘today’. You guessed correct- Nothing got shorted. Somehow I got cell number of your local support staff (Mr. Pandey) and he was rude enough to tell me that he will not install the DISH until he gets the request from Backend.

In between I kept on getting SMS that you need to pay subscription charges. And one fine day I got a call from Renewal department- your subscription is due, please renew it. I told my story to the gentleman and I was told that – Sir aap customer care se baat karo- On detailing the story to him, he just could help me by saying, Sir karenge to wahi, aap call karo…. This reminded me the days of Old BSNL, when there was MONOPOLY and Telephone Babu was everything!

I called today to the customer care and requested to get the email id of some senior official. Reply was- Sorry sir, we don’t have their e-mail ids. I went to your Noida sector-57 office and the guard told me that no one can meet any official without appointment. And there was no number available to contact any official there!

I am very insisting person and this has happened with me, I could just think about other customer who just would change the service provider.
My company works in the field of Bond Building, and I am sure that you are aware of the fact that – It takes 10 times less to retain an existing customer than to get a new one. What are you doing to retain one?
The employees and associates are your Interface with the customer. Only with the words- I apologies, This I can not solve, can I help you in something, I really regret, There was some technical issues, logistical issue- you are not going to retain a customer.
We talk about pampering customer and see what you are doing.
A user, after this all will be left with two options- change the company, or go to the consumer court and fight it out- gross deficiency in service! In both the condition DISH TV is loosing.

I am sure that this story is not just happening with me. Please take it as positive feedback though my entire pain in this process is not going to lessen by any amount, but Mr. Chandra has been pioneer in some fantastic ideas in the industry and I want his ideas to RULE.

With warm Regards,
Manish
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If you don’t take care of your customers, somebody else will!

Make them feel special!