[Resolved] Dish TV — Change of pack & Ala a carte of higher charge without knowledge | |||
On 17th Dec'12 i had raised a complaint for the VC No. [protected] for change of pack from Super family to Super gold & addition of Ala-a-carte TEN SPORTS on 13.12.2012 with out my knowledge vide request No.[protected]. On my enquiry at Dish TV customer care on 18.12.12, I was informed that the above raised complaint call has been closed stating "IVR call from customer on 13.12.12 at 11:15 AM for the change request of pack & Ala-a-carte. I would like to state the "There was no call made by me to Dish TV or received by me / my family from dish TV where i have had requested for change of pack from super family to super gold ". From the guidance on 04th & 05th Nov'12 from Dish TV executive I had recharged online for 750 Rs. which has given me a validity up-to Feb'2013 (Including free 30 days upgraded pack). I had no necessity to call customer care for changing the pack from Super family to Super gold & TEN SPORTS Ala-a carte, my customer history also reflects that i have opted earlier Ala-a carte only for news & i am happy to view Super family since the connection was taken. I had called 5 times to dish TV customer care but everybody takes a new complaint for the same & assure for getting a call back from Dish TV but till date the issue is pending. I had forwarded the same complaint mail given on 17th Dec'12 from my registered e mail id but Customer care is telling the mail has been deleted as they thought it is not to be responded. Now they have blocked my e mail id also which is the message on return receipt of the mail i had forwarded on 01st Jan'13. As an alternative i have sent the same complaint mail from an another mail id which has been received at their end which is confirmed by the floor supervisor abu talem on 01st jan'13 & he has also given a token no. for our conversation. Floor supervisor Tanmoy & Abu informed that they have written a mail to higher authority for corrective action on my complaint but till date no result. Request to look into this complaint on a serious note & do the needful under intimation to me. Regards. Abhijit Mukhopadhyay contact No. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
even from call centere not getting proper information about free alacarte .
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Dish TV — Free Ala Carte is Charged and no response
I had recharged my VC No [protected] on 15th Feb for Platinum for Rs700.00, and my next renewal date was showing as 24th April. I was confirmed on giving Free Ala Carte packs worth Rs140. But on registering for the Free Packs, these were charged and renewal date was reduced to 7th April.I had put a complaint to customer care on Same Day and had been calling them morning / evening daily. All the officers and so called senior officers come on line, listen, and ask to wait for 15 mins to 2 hrs or 4 hrs to 24 hrs. Understand that the complaint is still open but it is not being resolved.It seems the free bees offered are billed ultimately and ZEE group is cheating people.
I do not know if this will be resolved but can anyone suggest me the Person's contact no to approach to get this resolved. The amount involved is peanut, but I am putting so much time, efforts and money to expose ZEE so they may not be able to make fool of people.
Regards,
Anand Maheshwari