[Resolved]  Dish TV — Complaint Against Senior and junior technician

Address:

Gautam Buddh Nagar, Uttar Pradesh

Please provide as much inDear Sir, After complaint against technician on date[protected], On date[protected], i received two call from dish tv. they told me that they came to my house and repair the wire but that time i was busy in meeting so that i was not present at my house . so i told him that they came next day and repair it. Now On date[protected], @ 10.25 AM i received a call from customer care a lady said me that as per company rule it is not possible to repair it. it will change only. I ask Mr CEO that they implement or change any rule you ask any customer. if not then why we are suffer such rule. why you company employee told me late night that they came next day to my house and repaired it and next day morning i received a call from customer-care she told me that you complaint has been closed and you replace your wire that is the final solution/ today is last day for me to take help technician without paying any cost. after that if call any day technician then i pay the charge. now, why such delay from your side. Mr. CEO, if company have lost his income due to Indian economic crisis. Please do not implement such cheaper way earn income from customer. You beg from your customer they will pay you and i am also asking your a/c or company a/c no. I will also deposit some money and help to improve the company economic condition. Finally, Mr. CEO please don't apply such cheaper type of way to earn money from your customer. Before complaint against technician on date[protected], My Vc no. [protected]. it has no signal from last 3 days. I complaint in customer care for it. Your technical person Mr. Rahul coming but his behavior is too bad. he talking bad and saying also that " AAP KO JO KARNA HAI KAR LEGEYE JAHA COMPLAINT KARNE HAI KAR LEGEYE MERA KOI KUCH NAHI KAR SAKTA HAI." My TV connection has no signal due to broken of wire at one place. technician told that he does not repair it. the only solution to change all the wire. i said that my wire broken at one place not whole wire damage, so please only repair it. why i invest such amount @ 12 per meter. He told that the policy of dish tv that if any kind of problem due to wire, only change the whole wire. then i told him "YEH TO JABARDESTIWALI BAT HAI.... ES PER BOLA KI MERE PAS CHANGE KARNE KA EQUIPMENT NAHI HAI AUR MAIN CHANGE NAHI KARUGA.... AAP KO JO KARNA HAI KARLO...JAHA CALL KARNE HAI AUR JAHA COMPLAINT KARNE HO KAR LO...MERE KOI KUCH NAHI KAR SAKTA.. MAIN NE BOLA KI AAP NE SENIOR SE BAT KARAO THENUS KA SENIOR BOLA KI MAIN KARWATA HU DUSRE technician KO BHEJ KAR. MAIN NE CUSTOMER CARE MAIN BE MR. INDERJIT SE technician KI BAT KARWAI US NE UNSE BE BATAMEJE SE BAT KE PUR JAB WAH BOLA TO technician BHI THEK SE BAT KARNE LAGA.... AAP HUM LOGO KE BAT KA RECORD BHI CHECK KAR SAKTE HAI.. MAIN US KI BAT US KE SENIOR TECHNICIAN SE BAT KEYA US KA MOBILE NO HAI [protected]. WAH BOLA KI MAIN 5 PM TAK DUSRE technician KO BHEJ KAR REPAIR KARWATA HU...." but after 5 pm when i call him again at 5.30 pm second technician come and repair. at 5.30 pm when again i call him, he said that technician comes to u and change the whole wire not repair it. He also said that " AAP KO JO KARNA HAI KAR LEGEYE JAHA COMPLAINT KARNE HAI KAR LEGEYE MERA KOI KUCH NAHI KAR SAKTA HAI." I told that you said me that it could be changed but now said that change whole wire. he reply yes change whole wire that was final solution. I complained in customer care. my complain nos. are 13542056 and[protected]. Dish TV is the company in which senior technician and junior technician told that no one can do any charge against me. If company and company senior want such behavior with her customer that i told him that they resign and closed it. where for every problem their is only one solution u change the equipment and pay money again and again..... formation as possible...