[Resolved]  Dish TV DTH — Pathetic Customer Service by Pune Dish TV Customer Service Center

Address:

Pune, Maharashtra

I am using Dish TV and on Wednesday, 27 June 2012 I made a complain for my STB not working and it continuously blinking they registered the complain (complain no:[protected] and customer care said the technician will come and swap the STB to resolve the issue within 24 hours. On next day, Thursday, 28 June 2012, I got call from Pune customer service center saying that we do not have sufficient manpower today and we'll not be able to come to resolve your issue and we can only come tomorrow, Friday, 29 June 2012. On next day I called the person (Suryakant - [protected]) and he came on Friday with STB to swap and when he started the box it has the same problem as mine. Later he said he will come tomorrow, Saturday, 30 June 2012, with other box. On Saturday I called Suryakant and asked when he will come he said he will not come but I have arranged some other person names Santosh who is in surrounding area and will come by 2 PM. I was waiting for him till 3 PM and I went outside for my personal works which I had planned for and got delayed due to service guy not on time. Santosh then called me at 4 PM that I am coming to your place I told him that I am not at home right now and will be back after 4:30 PM. I came home at 5 PM and called him. He said now I am not in that area and will not come today. I had couple phone calls with the service center people and finally another person (Shankar) promised me that he or someone will comy before 7 PM. But no one came for issue resolution and meantime I got SMS on my registered mobile that the "Service request 90449510 got resolved". I am still waiting for my issue to be resolved......