[Resolved]  Dish TV — Forward this to their CEO and let him know what is happening at the Ground level.

Address:

Baramulla, Jammu and Kashmir

This was the terrible experience of my Life. I would have never gone for the sucking company like Dish Tv , If I knew you guys will do this to me. I am certainly gonna take this to Consumer forum and the Social Media. I am the age old Customer of Your company, I am one of the first people who signed up for you when you launched the Dish TV, but what did I get from you , The Humiliation and Deception !!!!!!!......I was on call for almost 2 hours with your reps today for a problem that I am not responsible for, it is certainly something that you guys should have taken care of.

I recharged on 7/10/2012 WITH VC AS [protected] and had the signal problem, I called the in the Dish Tv and had a technician sent to me, he aligned the Dish Antenna and resolved the trouble...they charged me 340 rupees for that, that was just terrible, but as my issue was resolved, I bore that !!!!!! . Now it was going nice for few days.....Suddenly I saw the Prompt on TV saying "Recharge your account to avail the services"....My Due date for the next recharge is 11/6/2012 and as of 17th Oct , I am seeing this prompt......I can just see this prompt on TV and nothing else, ...I tried to go to settings but nothing worked with this stupid Prompt on TV...I called in Dish TV and the hell started!!!!!

I told them about the problem, they said to press the buttons, this and that....no one, absolutely no one understood what I was saying. I kept saying the Prompt on TV is not letting me do anything...I was told to power off hundreds of times and I did that like a mad!!!!!!...........The customer service is so sucking, I have never seen such a negligence from the cust service rep.....what shall I say about the rep, when their supervisor was so stupid and fool......No one was ready to help me......I checked everything before I called, the LNB, the cable, the STB and the signal....everything was just fine......suddenly just this hell happened on TV..........They refreshed the things which never helped, I called 4 times and on 4th call when no rep helped, I was transfered to supervisor who was worse then the reps.....I asked for the manager, he instead transfered me to the senior .....THEY ALL TRIED TO THROUGH THE BALL IN MY COURT AND SAID, EVERYTHING IS FINE HERE AND THIS IS THE PROBLEM FROM MY SIDE, I SAID I HAVE CHECKED AND IT IS ALL GOOD HERE, THIS JUST HAPPENED SUDDENLY, BUT NO ONE UNDERSTOOD.........!!!!

The supervisor Ankit kept telling me do this and that, knowing that I had done that dozens of times.......He was just a !!!!!.......He said it is fine here and we cant do anything for you......when they couldnt see what the problem was, they tried to blame me and said this is the Signal problem, thinking that I dont understand anything.......Was I a Fool ????????.......I will tell you what your worth is!!!!!!

It is evident that when there is signal problem, you cant see anything but " Signal Not Found"......but that was not the case, they prompted me of the recharge which I had done.......Non One Couldn't trace the actual problem.......They were all Killers.....I was told about the customer service of this company , but I still went for your subscription like a mad, as if there was nothing in the world other than Dish Tv.!!!!.
They finally said, since you are not able to pull up the menu ( which no one in the world could, because of that hell Prompt)...we will have to send you the technician.....BUT THEY ADDED ,"YOU WILL HAVE TO PAY FOR IT"...HOW IN THE WORLD SHALL I PAY FOR IT ????????????

I EXPLAINED THE ISSUE ABOVE, HOW CAN ONE THINK THIS IS MY FAULT.....THIS WAS CERTAINLY SOME SYSTEM ISSUE FROM YOU OR YOUR MISTAKE, HOW CAN I BE TOLD TO PAY FOR THIS......!!!!!

I BEGGED TO THEM, I said I have already paid 270 for the recharge and 340 to the technician, I can't afford the other money....I requested to send this technician for free......No one helped....and they transfered me to some manager namely "HONEY".....he was the Big Insult of my life........He probably realized that I was a kashmiri and he denied the help in the first place !!!!!!........HE DISCRIMINATED !!!!!......i CAN'T BELIEVE THE MULTI-BILLION GIANT LIKE DISH TV CAN DO SUCH NARROW MINDEDNESS.....!!!
I CAN'T TAKE THIS, THAT THE COMPANY LIKE YOU HAVE SUCH LOW EDUCATED AND DISCRIMINATING PEOPLE.....IF THAT WAS THE CASE, IF YOU SO HATE THE KASMIRIS, WHY DIDN'T YOU TELL ME THAT WHEN I SIGNED UP FOR YOU..... I AM A HUMAN AND WANTED THE SERVICE THAT I AM PAYING FOR...AND SOME RESPECT.....

DONT YOU GUYS KNOW ABOUT THE BUSINESS ETHICS ???

I PROMISE YOU .....I WILL TAKE THIS TO THE HIGHEST LEVEL I CAN...I WILL SEND AN EMAIL TO YOUR OWNER AND WILL DO EVERYTHING I CAN TO MAKE SURE YOU PEOPLE ARE DECLARED THE WORST COMPANY.....I KNOW YOU ARE DOING THIS WITH OTHER CUSTOMERS TO MAKE MORE MONEY.....YOU TAKE THE RECHARGE MONEY AND THEN SEND THIS PROMPT.........

I WILL NEVER RECHARGE YOUR ACCOUNT AND WILL MAKE SURE TO MUD YOUR FACE.....DISH TV..........

I WILL FILE THE LAW SUIT AGAINST YOU....AND WILL MAKE YOU PAY FOR THE DISCRIMINATION AND THE DISRESPECT.......