[Resolved]  Dish TV — application form not submitted due to which connection is disconnected

Address:

Gurgaon, Haryana

I have been using the DishTV for around 2 years now. What I have noticed that level of services for DISHTV has been going down.

I had opted for an upgrade from Standard STB to DishTV TRUHD. I applied for a request to customer care number after an wait for 25 mins and dialing 10-15 numbers on 4th March 2011.

Even after 3 days i didt not received any calls from DishTV, i called them again to know the status of the call (I provided the token number as well). I was informed that I will get the new HD STB at 11.30 AM next day. But even after waiting for 2 more days I did not received the box, I called the number which was sent to me on SMS. After a lot of conversation I finally got the box delivered to me on 10th March.
But the main problem started after that, As I am existing customer I was thinking that it will be just plugin the new box and activate the new VC, but i was told that an engineer will come for survey and will do the installation in 24-48hrs. I waitied till 13th March, but still no one turned up from the SD Services, which were suppose to do the installation. I got hold of an DISHTV employee, who then called the SD Services and I got a call back in 5 minutes(Person called Mr. Sunil). I was given the time of 2.30 PM of 14th March but till 9.30 in night I did not received any call from engineer or from SD. Then I again rang up DishTV employee, which again turned out to be a beamer and i got a call back from SDServices with the engineer (Mr. Ajay) on conference.

Next morning at the given time he was at my gates, he did the installation and i made the new HD connection a child connection of my existing connection and package. I was informed that it will be activated in 2 hrs, and it worked, I paid him the balance amount of 1530 Rs on asking the receipt I did not get anything and was told that it will be sure activated. But now since yesterday i.e. 17th March my both the connection are down and asking me for renewal. My parent connection was vaild till 25th of April 2011 and new HD connection had a free package for 2 months.

I tried recharging it online, and as usual the dishtv.in is the slowest site i have ever visited. I filled all the required process and made payment twice, as i didt not get any reply and wanted to get the connection activated. In my account now i can see both of them are still pending (of amount 3500 each).

I mailed to the customer care and i was told that it takes 24-48 hrs to get the status updated for online payments. and in regards to the HD connection i was told that my new VC number is not activated yet(after viewing/using it for 2 days). And the SAF(Subscription Application Form) is not submitted to activate the connection. I provided them all the details that SAF was taken by the SD Service Engineer, and I only have the last page copy of it. They asked me to send a Scan copy of same, as I do not have a scanning facility at home, i sent them a photo of the form.

Then I was told that its not clear please submit a clear copy of SAF so that we can update and activate same.

It has been a worst experince, even after paying the full payment and offer 2 months free subscription I am not able to enjoy the connection.

I want to know what can i do, and how can i get it sorted out earliest. As tomorrow is HOLI and most office will be closed and then its sunday monday. I most chance I will miss next INDIA cricket match (for what i bought an HD connection).

Please help.