[Resolved] Dish TV India — HD connection not activated | |||
Dear Sir As per our telephonic I have scanned and submitted the SAF copy via mail. On phone you have promised me that within 2 hrs my connection will be activated. It's more than 5 hrs I have mailed you but still my connection is not activated and it shows same message as vc is not paired with set top box. It's pathetic service on behalf of dishtv as it's clearly your responsibility to activate the connection but you are unable to do it after repeated reminder. Why you are making false promises to the customer that " if you are purchasing HD connection it will be installed and activated within max 24 hrs". Sir it's been more I have purchased dishtv true hd on 8/6/2011 from sejal electronic Maninagar He promised me to activate and installed connection within 12 hrs. Its more than 36hrs since I have purchased your connection but there is no channel working. Also note here during installation non of the HD channel's signal receive as signal quality is just 2% for the HD channels as transponder no 10 to 14 not able to catch or receive any signal. I have discussed this issue with your technical person who was came to my house for the installation but he clearly told that he had no idea why signal as not receiving for HD channels. And he left. So on your part you have even not installed the connection properly. Even dealer bright enterprise had not submitted the copy of SAF and copy of my licence which I have given and signed at the time of installation. So I have talked with your customer care your exec told me that if you want to activate your account you can scanned the SAF to the [protected]@dishtv.in so I have scanned my SAF and my I'd proof and send it to the above mentioned e mail. But channel is not working so again I called to customer care this time your exec told me to do SMS pair vc no STB no and send it to 57575. I have send the similar SMS but reply was vc no and STB is already paired and activated. Kindly look into the metter and do needful Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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dishtvindia — dishtv not activated
i submitted my fee of Rs 125 at the dealr of dishtvindia on 20-11-09 but the dishtv did no activate till date